Lead UX Designer (Platform Tools)

[REDACTED] is looking for a Lead UX Designer to own the end-to-end design of key internal Platform Tool product areas that support critical business and operational workflows, such as our Warehouse Management Portal

This is a senior, highly hands-on individual contributor role with significant ownership

You will own specific product areas from problem definition and product strategy through detailed design, implementation, and iteration

Our Platform Tools support complex operational processes and users across different functions and environments

The problems are often ambiguous, interconnected, and highly dependent on understanding how the business actually operates

You will be expected to go beyond translating requirements into screens — working with Product, Engineering, Operations, and end users to identify problems, understand workflows, determine what should be built, and define the right experience within your product areas

You will also help shape how [REDACTED] designs and builds products in an increasingly AI-native environment

What You’ll Work On:

• Key product areas across [REDACTED]’s internal and external-facing Platform Tools
• Dashboards and data-heavy interfaces used to monitor and manage business operations
• Complex workflows involving multiple states, exceptions, roles, permissions, and dependencies
• Information architecture and navigation within and across assigned Platform Tool product areas
• Foundational UX and interaction patterns for complex operational products
• New product surfaces as Platform Tools expand in scope and capability
• The continued application and evolution of [REDACTED]’s Platform Design System and AI-Native Design System

What You’ll Do:

• Own UX design end to end across assigned Platform Tool product areas, from problem definition and product strategy through detailed design, implementation, and iteration
• Partner closely with Product, Engineering, Operations, and end users to understand needs, define problems, and determine what should be built — not just how it should look
• Translate complex and ambiguous business requirements into simple, efficient, and scalable workflows and experiences
• Define information architecture, interaction models, user flows, and detailed UI while making thoughtful decisions around hierarchy, patterns, and tradeoffs
• Prototype and iterate quickly to explore ideas, validate solutions, and align with cross-functional partners before and during development
• Partner with Engineering through implementation to ensure shipped experiences meet a high bar for usability, consistency, and quality
• Apply and evolve [REDACTED]’s design system, contributing reusable patterns that can scale across the broader Platform Tools ecosystem
• Use AI tools such as Claude and [REDACTED] as a core part of the design process to accelerate exploration, prototyping, iteration, and collaboration