Lead UX Analyst
About this role
Spearhead a team of 3 to deliver an engaging and friction-less customer experience across 6 company websites, customer service portal and various touchpoints.
Establish the practice of UX analytics for the unit with a segmentation frame to understand customer behavior on asset.
Design the users journey analysis framework for the websites, to gather data insights into user-experience and actionable therein.
Focus on how users are engaging with our platforms, map their behaviors and identify/recommend areas of improvement
Should have hands-on experience in the UX/CX domain across various practices like UX analysis and data analytics.
Ensure analysis is approached through the integration of multiple data streams across tools like [REDACTED], [REDACTED] and practices like usability testing, VoC, hence including qualitative and quantitative
Derive insights in order to drive action and impact by providing compelling narratives and artifact; to improve the digital experience of customers.
Understanding customers digital behavior, the aspects of segmentation and customer journeys to identify and implement improvements and optimizations for a better experience.
Audit the [REDACTED] ecosystem to improve and build a zero-error and seamless environment for the customers.
Requirements
- 5 years of experience with UX analytics, data analytics, [REDACTED], UX research, usability testing
- 3 years experience with design tools, preferably [REDACTED]
- Experience in UX, data analysis, Human-computer Interaction, Information Science, Psychology, or related area
- A UX/CX manager with a customer-focused, and data-driven mindset
- Analytical mindset to infer customer behavior data to develop & execute customer-based journeys
- Exemplary attention to detail
- Excellent stakeholder management, including the ability to deal with senior management
- Ability to work in self-directed, fast-paced, results-oriented environment
- Comfortable dealing with ambiguity; entrepreneurial mindset and ability to lead a team
Industry
IT Services
Work Experience
5 years
Salary
[REDACTED]
City
Pune
State/Province
Maharashtra
Country
India
Zip/Postal Code
411014 .
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