Lead User Experience Designer

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Job Category

User Experience

Job Details

About [REDACTED]

[REDACTED] is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping [REDACTED]'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of [REDACTED].

At [REDACTED], our global Product UX teams aspire to make tools that make a salesperson's day more productive, a marketer's campaign more powerful, or a developer's app more feature-rich. Our UX designers craft [REDACTED]'s enterprise and consumer products; create new design patterns and guidelines for our world-class design system; and partner with cross-disciplinary teams to bring inclusive, accessible, and human-centered experiences to life.

As a Lead User Experience Designer, you will craft the product vision to build cohesive, trusted experiences that enable customer success. You will be responsible for addressing complex problems and proposing clear, efficient, and consistent solutions through individual expertise and cross-functional influence. You will serve as a technical lead and guide fellow designers toward high-quality outcomes, using expert design strategies to drive excellence without direct management responsibilities.

The ideal candidate for this role is thoughtful, curious, and open to new ways of doing things. You have excellent communication skills and can advocate for your team's work to product managers and engineers. You set an example by advocating for end users, using research insights, and encourage your team to do the same. You are fluent in working alongside AI and bring clear judgment to evaluating and shaping AI-assisted design outputs.

If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!

Experience / Skills Required

• 10+ years of experience designing and delivering products in cross-functional teams from start to finish.
• Led design initiatives and influenced teams to foster a collaborative culture.
• Led large and fast-moving design initiatives, while juggling competing priorities, to ensure on-time delivery.
• Supported the creation of a product's vision through collaboration with cross-functional partners.
• Led strategic decisions based on analytics and user research.
• Strong communication and active listening skills, with the ability to build consensus.
• Expertise in user-centered design methods and ensuring accessible user experiences.
• Skills in industry-leading design tools, such as Figma, along with ability to learn new tools.
• Fluent in using AI across the design lifecycle — ideation, prototyping, research synthesis, and documentation — to work faster and explore more options, while applying design judgment to validate, refine, or override AI outputs.
• Ability to provide structured design context and clear instructions that enable AI to generate high-quality, consistent, and user-centered outputs, while applying strong design judgment to refine and validate the results.
• Familiarity with designing for AI-driven experiences, including human-AI interaction patterns, agent-driven workflows, trust, transparency, and user control.
• Commitment to responsible AI practices — including accessibility, privacy, bias mitigation, and user trust — particularly in enterprise product contexts.

Responsibilities

• Set the design vision for a product, guiding the team through its implementation, while identifying opportunities for innovation and improvement.
• Drive large-scale design initiatives across multiple application experiences, managing priorities and setting expectations with cross-disciplinary contributors.
• Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations.
• Serve as a bridge between design, product, engineering, and quality experts, finding opportunities for new features and validating assumptions through user testing and research, to deliver a polished final product.
• Design and maintain scalable design systems (components, patterns, standards) that support consistency across product surfaces.
• Partner with engineering to define how AI agents surface in product workflows, informing when and how agent-driven interactions appear to users.
• Promote and educate others on interface guidelines and design patterns to extend the existing style guides and design system.
• Deliver software that is inclusive and universal, designed for users of multiple languages and abilities, adhering to WCAG and other industry standards.
• Consider how design impacts ethics and equality — including responsible AI — and speaks up if veering off course.

Preferred Skills

• Experience fostering usage of a design system across product surfaces, not just single-purpose apps.
• Hands-on experience with generative and predictive AI in a product design context.
• Experience with CRM or enterprise software.

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Unleash Your Potential

When you join [REDACTED], you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that [REDACTED] uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

[REDACTED] is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at [REDACTED], we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their [REDACTED] employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at [REDACTED] are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.