Lead UI/UX Designer

• The Agentforce for Service design team sits at the intersection of AI innovation and enterprise experience, shaping how service professionals and their customers interact with the world's leading CRM platform. As a Lead Product Designer, you are a trusted cross-functional leader known for delivering scalable, user-centered solutions across the most complex product spaces in Agentforce for Service
• You operate independently to guide large-scale programs, applying deep UX expertise, craft, and product strategy to align design with business outcomes. You partner with senior leadership, influencing product- and function-level roadmaps by surfacing insights, clarifying ambiguity, and fostering strong partnerships across Product and Engineering. With deep empathy for the user, you act as a relentless advocate for their needs in every experience we ship
• You aren't just designing tools; you are setting the standard for great experiences at the frontier of AI for Service
• Define and drive the design vision for your area, translating business objectives and user needs into a clear, prioritized direction across workstreams — and influencing roadmap and scope as a strategic peer to Product and Engineering leaders
• Relentlessly simplify complex systems, leveraging modern design patterns and emerging technologies to raise the bar for UX quality, while evolving [REDACTED] Design System (SLDS2) patterns to drive consistency, scalability, and reuse across the portfolio
• Partner with Research to synthesize insights into experience maps, journeys, and narratives that shape product direction on a rapid, iterative loop
• Raise the bar across the team through design critique, pairing, and mentorship — setting the example for craft and AI tools, and helping designers grow through influence rather than authority

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year