Lead UI/UX Designer

Job Description

Job Description

Position Summary:

You will be working alongside the design and product teams to create delightful customer experiences that drive measurable business impact. Designing brand-defining experiences based on user needs for a range of customer-facing products and services. This position collaborates with project teams and engineering to be the voice of the user and to define the next generation of our digital presence.

Principal Responsibilities:

• Lead efforts to design brand-defining digital products, marketing emails, in-house communications, and other digital collateral that is consistent with our brand image and, most critically, informed by business results and customer insights.
• Proactively push our design practice and approach forward by nurturing new ideas from concept to execution along with your creative peers
• Foster a healthy culture of design criticism and learning by having an active voice in cross-functional design reviews.
• Interact with Product owners to understand business needs
• Leverage existing data and customer trends to inform UX recommendations
• Analyze customer insight research and usability activities to understand existing challenges, inform strategic and creative direction—including user research, user testing and customer journey mapping—to make strategic recommendations that will advance our experiences
• Create wireframes and prototypes, lead user testing exercises and document UX design recommendations
• Contribute to presentations, delivering strategic UX recommendations with confidence and conviction
• Work closely with the technical team to implement UI solutions and ensure the technology executes on the vision and requirements
• Evaluate and identify UX improvements within existing pro…