Lead Product Manager, Strategic Accounts

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📋 Description

• Serve as the primary Product Partner and product point of contact for reporting and product requests from strategic clients
• Build and run an intake and triage process for incoming requests
• Translate ambiguous client requests into clear, scoped requirements for engineering estimation and delivery
• Partner with engineering leads across reporting and BI backlogs to prioritize strategic-account work alongside platform roadmap commitments
• Frame and communicate trade-offs between urgent client requests and planned roadmap work
• Identify recurring requests across accounts and drive productization of repeatable solutions
• Partner directly with CSMs, Account/Sales teams, client stakeholders, and executive-level client contacts
• Track and report request volume, cycle time, and delivery status for the top 20 accounts
• Ensure every strategic-account request is tracked and visible
• Develop quarterly plans for strategic-account demand
• Bring customer patterns into broader Insights roadmap planning
• Deliver success outcomes including faster turnaround, clearer prioritization, and fewer one-off rebuilds

🎯 Requirements

• 6+ years of Product Management experience
• Meaningful experience managing enterprise or strategic-account relationships
• Ability to manage a high volume of concurrent, competing customer requests
• Strong technical fluency with data, reporting, and BI systems
• Ability to interpret SQL logic, data models, ETL/BI workflows, and reporting tradeoffs
• Excellent stakeholder management and executive-level communication
• Comfort operating in ambiguity and clarifying vague, unusual, or highly specific requests
• Experience partnering directly with engineering on prioritization frameworks and trade-off decisions
• Customer-first instinct with discipline to protect the broader product roadmap from unmanaged one-off demand
• Experience in fitness, wellness, health club SaaS, or another vertical SaaS business (nice to have)
• Hands-on experience with ReportCaster, Domo, Looker, Power BI, Databricks, Snowflake, or Fabric (nice to have)
• Experience establishing an account-specific intake or escalation process (nice to have)
• Consulting, professional services, or client-services background (nice to have)
• Experience productizing repeated one-off client requests (nice to have)

🏖️ Benefits

• Open PTO policy
• Quarterly collective Days of Disconnect
• Parental & Pawternity Leave
• Quarterly Best Life fitness reimbursement
• Medical/Dental/Vision coverage
• EAP (Employee Assistance Program)
• Premium Calm App subscription for employee and up to 4 dependents over age 16
• Bonuses, commissions, equity, or other incentive programs may be offered where applicable
• Purpose-led company with a values-focused culture
• Continuous learning, mentorship, and professional development opportunities
• Inclusive workplace culture

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