Lead Product Designer, UX

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📋 Description

• Set design direction for a critical product area and create a vision for its evolution
• Lead complex initiatives from discovery through delivery
• Conduct research, synthesize insights, explore approaches, and partner with Product and Engineering
• Make product tradeoffs balancing user needs, technical constraints, business priorities, and product strategy
• Work directly with first responders and public safety agencies
• Design experiences across dispatch workstations, in-vehicle laptops, tablets, and mobile applications
• Provide critique, improve consistency, contribute to the design system and patterns, and support other designers
• Present product visions and design recommendations to customers and senior leaders
• Explore AI and emerging technologies for public safety workflows and product experiences
• Refine interactions in [REDACTED], review implementations with Engineering, address edge cases, and support product delivery

🎯 Requirements

• 10+ years of professional product design experience
• Portfolio demonstrating significant ownership and impact on shipped software products
• 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows
• Track record of leading design for a substantial product area, including setting direction, prioritizing opportunities, and driving work from early discovery through shipped outcomes
• Strong product judgment across customer needs, product strategy, interaction design, systems thinking, and detailed execution
• Deep experience with qualitative and quantitative research
• Experience partnering closely with Product and Engineering leaders and influencing decisions without formal authority
• Excellent interaction and visual design skills
• Ability to communicate complex design decisions clearly and persuasively
• Comfort operating in a fast-moving, ambiguous environment
• Applicants must be authorized to work for any employer in the country in which the role is being hired
• Experience in public safety, law enforcement, fire, EMS, mission-critical software, situational awareness, maps, responsive experiences, native iOS or Android applications, multimodal interactions, or AI/ML-powered products is a plus

🏖️ Benefits

• Remote-friendly environment
• Offices in New York, Boston, and Manchester, UK
• Meaningful ownership over product evolution
• Ownership and support to do the best work of your career

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