Lead Product Designer

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📋 Description

• Set and own the design vision across the product suite, establish process and quality standards, and represent the user in roadmap conversations.
• Mentor designers as the team grows.
• Tie design work to adoption, customer satisfaction, sales win rates, and other business outcomes; define success measures and use results to guide future design.
• Own visual direction, simplify workflows, reduce clicks, and design experiences across desktop, tablet, and mobile.
• Lead AI-powered features from concept through launch, defining user interaction, review, trust, and correction of AI outputs.
• Build and evolve a design system and drive engineering adoption; set it up in Claude for PM prototypes.
• Join customer calls, visit communities, shadow staff, run usability tests, maintain personas, and track competitor and AI trends.
• Deliver wireframes, mockups, code-based working prototypes, and development-ready specifications; resolve tradeoffs with product managers and engineering.
• Present and defend design decisions with evidence.
• Set accessibility standards aligned to WCAG and champion them with engineering.
• Report to the VP of Product and serve as a thought partner to product and engineering leadership.

🎯 Requirements

• 7+ years of product or UX design experience, including leading design for a product area end to end, mentoring other designers and presenting confidently to leadership, and tying design decisions to measurable business outcomes.
• A portfolio showing exceptional visual and interaction craft, including examples of simplifying complex workflows and designing responsive experiences across desktop, tablet and mobile.
• Experience shipping AI-powered features that real users rely on, with a solid grasp of AI UX patterns (setting expectations, showing sources, handling errors, keeping humans in control).
• Experience building or significantly evolving a design system and driving adoption, including setting it up in Claude so PMs can build with it.
• Expert in Figma and fluent in using Claude to iterate quickly, including building working prototypes in code that give engineering something functional, not just a mockup.
• Hands-on user research and usability testing.
• Working knowledge of WCAG accessibility standards, with experience tracking and fixing violations.
• Bachelor's degree in design, or a related field, or equivalent experience is preferred; preferred qualifications are optional.

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