Lead Product Designer – Earner

About the role:

Product Design at [REDACTED] is about more than just making things look good—it's about architecting how people and things move in the physical world. As a Lead Product Designer, you will turn massive complexity into clarity at speed, navigate competing priorities, and lead through influence, not control. This is a high-impact environment where you will solve what is hard to shape the future of movement.

This role is on our Earner design team, building the platform Earners rely on to plan and move through their day. You'll shape how millions of Drivers and Couriers experience [REDACTED] across surfaces and form factors, from tablet and foldable phone design to the earner assistant, where AI and voice help people navigate their day hands-free. You'll also contribute to the universal systems every earner interaction depends on, like how the app handles loading and latency. You'll work closely with engineers, data scientists, product managers, and some of the best designers and researchers in the field, in a fast-paced, collaborative setting.

This is a 0-to-1 role. You'll make big decisions without perfect information and own the outcomes, whether that means defining how an Earner interacts with a foldable device or how they speak to their assistant to plan out their day. You'll navigate high-stakes ambiguity, balance near-term execution with long-term vision, and advocate for the user in a fast-moving, technical space. If you think critically and thrive on solving problems with real-world impact at a global scale, this is where you'll grow.

What You Will Do:

• Lead human-centered experience design for high-impact domains, defining new interaction patterns and service models where none exist today, including for voice-first experiences.
• Own design problems end-to-end, from early-stage research and conceptual wireframes to high-fidelity prototypes and final production-ready assets.
• Design conversational and voice interactions for the earner assistant, helping Earners plan and move through their day hands-free.
• Partner as a key thought leader with Product, Engineering, and Operations to define requirements and shape the strategic roadmap, not just translate them into mocks.
• Design across digital and physical touchpoints, translating complex logistical and technical systems into clear, intuitive flows for mobile, tablet, foldable, and voice interfaces.
• Maintain and evolve [REDACTED]'s design language by contributing to shared systems and foundational patterns, including universal systems like loading and latency, that ensure consistency across global platforms.
• Prototype rapidly to test hypotheses and validate ideas early, using data and user research to iterate and raise the bar for quality and trustworthiness.

Time Spent in the Day:

• 40% Crafting UI/UX designs, wireframes, and high-fidelity prototypes in [REDACTED] or with AI.
• 25% Collaborating cross-functionally to define requirements and align on product strategy.
• 15% Partnering with UXR and Data Science to validate designs and analyze user feedback.
• 10% Mentoring other designers and contributing to shared design systems and patterns.
• 10% Presenting work to stakeholders and advocating for design-led solutions

Basic Qualifications:

• 8+ years of professional product design experience, with a track record of shipping successful digital products for mobile and web.
• A portfolio showcasing high-quality design work, strong systems thinking, and a deep understanding of user-centered design principles.
• Proficiency with [REDACTED] and a range of prototyping tools to bring complex ideas to life.
• Demonstrated ability to navigate ambiguity and lead design direction in fast-paced, evolving environments.
• Strong communication and storytelling skills, with the ability to articulate design rationale to technical and non-technical audiences.
• Experience designing for multiple form factors and input methods, such as mobile, tablet, foldable devices, or voice.

Preferred Qualifications:

• Experience designing AI-powered or LLM-driven product experiences, including how to handle uncertainty, errors, and trust in AI-generated content.
• Experience designing conversational or voice user interfaces (VUI), including how to structure a natural back-and-forth voice interaction.
• Experience in frontier or complex domains such as Autonomous Systems, AdTech, Fintech, or Enterprise/Operational tools.
• Experience designing across physical and digital touchpoints, including geospatial or location-aware systems.
• Proven ability to collaborate with user researchers and data scientists to drive experimentation and A/B testing.
• Advanced degree in HCI, Interaction Design, Industrial Design, or a related field.
• Experience building and implementing components within a global, scalable design system.

For San Francisco, CA-based roles: The base salary range for this role is USD $211,000 per year - USD $234,000 per year.

You will be eligible to participate in [REDACTED]'s bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and [REDACTED]'s culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

[REDACTED] is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.