Lead Product Designer – Benefits Servicing

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📋 Description

• Define and lead the end-to-end design strategy for [REDACTED]'s medical benefits experience, ensuring a human-centered approach that aligns with business goals.
• Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance critical benefit-related member jobs to be done.
• Champion user research and data-driven insights to inform design decisions and measure impact.
• Advocate for accessibility, inclusivity, and best practices in design across all medical benefits touchpoints.
• Partner with other Product and Design teams to ensure seamless and consistent user experiences across the member journey.
• Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value.
• Foster a culture of collaboration, experimentation, and continuous improvement with the design team.

🎯 Requirements

• Bachelor's or advanced degree in Human-Computer Interaction, or related fields, or equivalent experience.
• 7+ years of experience in product design, with a portfolio showcasing impactful digital product outcomes.
• 3+ years of experience coaching, mentoring, and developing designers.
• Proven experience designing complex, end-to-end user journeys, preferably within healthcare, insurance, or similarly complex industries.
• Deep expertise in user-centered design, interaction design, visual design, and service design.
• Proficiency with modern design and prototyping tools, including Figma.
• Strong understanding of user research methods and the ability to translate insights into effective design solutions.
• Excellent communication, storytelling, presentation, and stakeholder management skills.
• Ability to balance strategic thinking with hands-on design execution and team leadership.
• Strong business acumen, with demonstrated success connecting design solutions to measurable outcomes such as increased retention, improved customer satisfaction, or reduced operational costs.

🏖️ Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities

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