Lead Experience Designer

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📋 Description

• Own design workstreams end to end, from research and requirements definition through detailed design documentation, prototyping, and delivery
• Work directly with clients to understand their users and business
• Lead design reviews and advocate for design decisions with internal and external stakeholders
• Collaborate with engineering, data, and consulting teams to ensure cohesive experiences
• Iterate and refine solutions using stakeholder and user feedback
• Map journeys and build service blueprints spanning human and AI actors
• Design agentic workflows and human-in-the-loop hand-off moments
• Define interaction patterns for non-deterministic systems, including latency, ambiguity, uncertainty, and error states
• Establish best practices for visualizing, prototyping, and evaluating human/AI interaction
• Lead discovery through delivery on client engagements, producing journey maps, service blueprints, flows, wireframes, and prototypes
• Plan and run generative and evaluative user research, including research into trust in AI-driven features
• Facilitate workshops and collaborative co-creation sessions with client stakeholders, engineers, data scientists, and creative technologists
• Design dashboards, enterprise web applications, and information visualizations
• Produce clear, persuasive client presentations
• Present design decisions with clear storytelling and rationale and build alignment across the lifecycle
• Advocate for accessibility, inclusion, and ethical use of AI
• Apply AI-powered design and research tools to accelerate iteration while maintaining quality, judgment, and craft

🎯 Requirements

• 6–7 years of experience in experience design or a related field
• Deep grounding in human-centered design methods and mindset
• Portfolio of enterprise, consulting, or innovation-studio work
• Ability to create journey maps and service blueprints for complex, multi-actor systems, including systems with AI agents
• Hands-on experience designing AI-driven or agentic product experiences, including human/AI interaction flows, human-in-the-loop patterns, and interfaces for non-deterministic behavior
• Ability to design and conduct generative and evaluative research and translate findings into delivery with developers and product managers
• Fluency in [REDACTED] or similar tools
• Ability to create low- to high-fidelity prototypes, including working prototypes of AI-assisted interactions
• Comfort facilitating co-creation sessions and presenting to clients
• Excellent communication skills in English
• Strong information design and visual communication skills
• Preferred: experience in enterprise and agency/consulting environments
• Preferred: knowledge of IT infrastructure or other complex technical domains
• Preferred: background in human behavior, change management, or applied social sciences
• Preferred: data science or AI/ML background or experience working closely with AI engineering teams
• Preferred: familiarity with AI-assisted design and prototyping tools such as [REDACTED], [REDACTED], or [REDACTED]
• Preferred: specialization in service design, user experience/interaction design, interface design, information architecture, data visualization, or conversational and agentic interfaces

🏖️ Benefits

• Discretionary annual bonus program based on performance
• Medical and dental coverage
• Disability benefits
• Retirement benefits
• Paid leave
• Paid time off
• Hands-on experience and learning opportunities
• Certification opportunities across major platforms
• Employee learning programs and access to certifications including [REDACTED], [REDACTED], [REDACTED], and [REDACTED]
• Company-wide volunteering and giving platform
• Inclusion Networks and workplace support
• Comprehensive benefits supporting employees and their families

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