Lead Design Researcher

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[REDACTED]’s Consumer Strategy, Design & Transformation organizations is seeking an experienced Lead Design Researcher to join the Experience Design team working remote anywhere in the US. This team was formed to deliver one thing: a personalized, seamless and easy healthcare experience for all our members. This team operates with a mandate to design solutions based on how our members seek and receive care. By working together, following agile methodologies, and relentlessly focusing on the consumer experience, the Experience Design team seeks to deliver on this promise for all our members.

Within [REDACTED]’s Experience Design Research team, we are explorers, listeners, creators, and thinkers working together with our lines of business to create connected experience journeys that drive business and user value and impact.

As a Design Research Lead, you will define and deliver research programs across the entire design process from early exploration, strategy and problem definition, to ideation, prototyping, testing, and final implementation. You will partner closely with team members across Product Design, Content Design, Product Management, Analytics, and Engineering to develop exceptional and differentiated user-centered experiences for Medicare consumers. You will also uncover insights that drive prioritization, planning, and decision-making on product strategy through an agile test-and-learn approach. Your work will be driven by Journey Frameworks in service of developing targeted moments, needs, and opportunities where the Product, Experience Design, and BI teams can design, test, and deliver optimized experience.

Key Role Functions

• Assist with the creation of service and product concepts either through storyboarding, wireframing, and/or other visual mediums to facilitate future state micro-journey concepts
• Conduct current-state research and competitive…