Lead CX & UX Designer

Lead CX & UX Designer

Home Based

We are looking for a Lead CX & UX Designer to own the end to end customer experience and product design across pensions journeys, leading research, service design and UI/UX to deliver accessible, GDS aligned outcomes at scale.

You will lead and manage the UX Design team while supporting the [REDACTED] Pensions Digital Customer Experience and Client Consulting teams in delivering market-leading digital and engagement experiences.

The Lead CX & UX Designer plays a key role in redefining how digital products are managed, ensuring seamless engagement across the end-to-end customer journey. You will act as a passionate advocate for exceptional customer experiences, combining creative insight and strategic thinking.

You will work closely with the Product Owners and Communication Consultants to understand strategic goals and customer challenges, executing market research and defining customer testing strategies throughout the feasibility and design phases. You'll be responsible for overseeing the full UX process from customer research and ideation to wireframes and design handoff crafting elegant, user-centered experiences that align business objectives with technical feasibility. You will also support on member/employer facing communications.

In return, you'll have a genuine impact on our customers and play a key role in shaping the future of customer experience.

Job title:

Lead CX & UX Designer

Job Description:

Key Responsibilities

• Lead and deliver the most suitable design solutions which meet user needs, business needs and reflect known constraints across multiple workstreams
• Line management of a team of UX specialists
• Plans and costs UX activities in proposals, building in time for iteration, user feedback and d…