Lead CX/UX Designer – Hybrid

Lead CX/UX Designer – Hybrid R0060121

About the Role :

As a Lead CX/UX Designer, you'll work as a full-stack UX designer, independently owning research and design for a complex product area or initiative. You'll conduct your own research, define the problems worth solving, and develop solutions that improve how tax and accounting professionals get their work done.

You'll stay hands-on across discovery, interaction and visual design, prototyping, and implementation. Working with Product and Engineering, you'll use evidence to shape priorities and measure results. You'll also mentor UX colleagues and help teams apply AI and code-based tools with sound judgment.

Hybrid : Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. | [REDACTED] | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Qualifications :

• End-to-end UX expertise: Experience independently leading research and design for complex products, with a portfolio that connects problem framing and design decisions to measurable outcomes.
• Independent user research: Strong skills in planning and conducting interviews, workflow observation, and usability studies. Ability to select appropriate methods, synthesize findings, and recognize the limits of the evidence.
• Interaction and visual design: Deep expertise in information architecture, complex workflows, and detailed interface design.
• Prototyping and AI tools: Experience building realistic interactive prototypes using UX, AI, and code-based tools, with the judgment to choose the…