Lead CX Designer

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📋 Description

• Lead and further develop the CX Design capability, currently comprising 14 UX/UI designers, both functionally and disciplinarily
• Report directly to the Head of Experience
• Lead, motivate, and develop UX/UI designers; identify recruiting needs; and foster a continuous learning and knowledge-sharing culture
• Manage the designers’ workload and deployment across various customer, product, and capability initiatives
• Develop a seamless end-to-end offering together with UX Research & Strategy, integrating research, strategy, UX/UI design, and implementation
• Further develop standards, methods, and quality criteria for UX/UI design, ensuring quality from exploration and conception through implementation
• Create user-centered, consistent, and on-brand solutions for different [REDACTED] contexts
• Integrate AI-enabled design processes and develop UX/UI solutions for AI applications and agent-driven touchpoints
• Collaborate with Product Owners, Project Managers, developers, and other stakeholders, while providing functional leadership to internal and external partners
• Contribute to new business activities, develop CX Design proposals, and represent the capability in pitches and client meetings
• Increase the visibility of CX Design services, methods, and achievements both within and outside the organization

🎯 Requirements

• At least 10 years of experience in UX/UI design, Customer Experience, or digital product and service design
• At least 3 years of experience in the functional and disciplinary leadership and development of design teams, or in a comparable leadership role
• Strong expertise in user-centered methods, UX/UI design, responsive design, design systems, usability, and accessibility
• Experience in conceptualizing, managing, and ensuring the quality of complex design initiatives from exploration through implementation
• Ability to combine user, customer, brand, business, and technology requirements into viable solutions
• Familiarity with the opportunities and limitations of AI-supported design processes, along with an interest in new interaction models for AI solutions and agentic systems
• Experience in capacity and resource management, as well as in developing or marketing design services, is a plus
• Strategic thinking, excellent communication and presentation skills, and the ability to bring together complex issues and diverse interests in a solution-oriented manner

🏖️ Benefits

• Attractive compensation, plus employee savings benefits, retirement provisions, and various employee discounts
• Subsidy for public transport passes
• 30 days of vacation plus 2 bank holidays (December 24 and 31)
• Wide range of professional development opportunities
• Attractive options for mobile working
• Flexible working hours, available full-time (39 hours) or part-time
• Modern workplace at one of our locations
• Inspiring work environment, relaxed dress code, and friendly colleagues
• Trust-based environment in a welcoming team with flat hierarchies
• Equal opportunity, diversity, and inclusion

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