Lead Content Designer

• The [REDACTED] Customer Digital Experience (CDX) team is on a mission to create products that are easy to use and set a high standard for user experience at [REDACTED]
• Our content design team works collaboratively and iteratively with design, engineering, research, and product partners to bring these experiences to life
• As a Lead Content Designer, you shape experiences at scale, influence product direction, and help define the future of content design at [REDACTED]
• You lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable
• You use simple language to reduce product complexity — writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in-app communication across teams
• You partner with research and design early in the product development cycle to frame problems, define content vision, and align cross-functional leaders around clear, customer-centered outcomes
• You regularly present to senior leadership to drive alignment, clarity, and executive buy-in, and mentor junior content designers to elevate craft and strategic thinking across the team

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year