Lead AI Experience Designer

Job Description

Job Description Summary

The Lead AI Experience Designer will evolve our AI experiences by envisioning the future of [REDACTED] AI: agentic, predictive, and able to reason and take action on behalf of the user. They will create frameworks to guide the AI implementation in various platforms - [REDACTED], myVera, UMC, and Care360 - through deep understanding of our ecosystem, roles, and solutions.

How will you make an impact & Requirements

Job Overview

The Lead AI Experience Designer will be a foundational member of a growing, fast-paced team of designers and researchers who are reenvisioning the [REDACTED] platform from the ground up. You will take ownership of a critical aspect of the platform: our AI-driven experiences and the holistic AI experience strategy. A key component of this role will be staying on top of AI developments and helping the team envision the future of our platforms with AI at their core. You will play a major role in evolving our AI experiences from conversational to proactive—envisioning ways that AI can reason and take action on behalf of the user, with appropriate ethical concerns and guardrails addressed.

At [REDACTED], we're on a mission to help people use their health benefits—connecting the right person to the right service at the right time. We're integrating AI in smart and thoughtful ways throughout the ecosystem while we rethink the fundamental experiences the platform offers. Be a part of building a better, healthier future for employees, health plan members, and their families!

What You'll Do

Understand our full ecosystem of users + platforms, and work to build an AI experience strategy that solves critical problems for each type of user in their workspace.

Help to evolve our experiences from…