Junior UX Researcher

Description

Summary/objective:

Embedded with the TV product team, you will run regular usability research projects across a variety of TV platforms. These projects act as another layer of quality control, uncovering points of confusion and friction in core experiences before and after product launch.

This is a junior individual contributor role with meaningful ownership. The UX Research Manager will provide training, coaching, and methodological support, especially during onboarding. As you learn the products and research practices, you will take responsibility for studies from planning through sharing findings. You will work directly with the TV Product Manager to keep research responsive to the team's questions and to advocate for users in product decisions.

Essential functions

• Partner with the TV Product Manager and product team to identify, prioritize, and answer research questions; proactively suggest research when you notice an important gap in understanding.
• Build a regular, generally weekly cadence of usability testing across supported TV platforms, rotating attention through key interaction points such as onboarding and sign-up, watching content, discovery, account management, and other features as the team's needs change.
• Scope studies, prepare plans and interview guides, coordinate participants and sessions, conduct research, analyze evidence, and communicate findings and recommendations.
• Moderate sessions with real users. Notice confusion, hesitation, workarounds, and other behavior; ask thoughtful follow-up questions to understand what is happening without leading participants.
• Synthesize what participants say and do and share them in the form of clear, well-supported findings and recommendations that the TV team can use to make product decisions.
• Maintain accessible research documentation.
• Utilize additional research methods, such as prototype or unmoderated testing, when appropriate.
• Use AI-assisted tools for appropriate tasks such as transcription or initial synthesis, and review their output against the underlying research before drawing conclusions.
• Participate in UXR team training, and research discussions; contribute to other research projects as organizational needs evolve.

Requirements

Competencies

• A foundation in usability testing, moderation, and qualitative analysis.
• Strong observation and listening skills, with the judgment to ask useful follow-up questions and distinguish evidence from inference.
• Clear, concise communication that turns research into practical recommendations for product partners.
• Initiative and organization to manage a study and its logistics with growing independence while seeking guidance when needed.
• Ability to build a productive partnership with a cross-functional team and remain open to critique and new evidence.
• Willingness to learn research and AI-assisted tools while taking responsibility for the accuracy of findings.
• A curiosity about people and a passion for learning.

Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy. Most research will include in-person interviews held in the office.

Physical demands - Must be able to stand or sit at a desk for long periods of time.

Position type and expected hours of work - Regular full-time, 40 hours per week.

Travel required - Out-of-state travel is not anticipated for this position.

Required education and experience

• Evidence of education or experience in a relevant field. This may be an undergraduate degree in UX research, UX design, psychology, anthropology, human-computer interaction, or a similar field. It could also be industry experience with accompanying evidence of high performance, or training in a UX bootcamp or similar certificate.
• Approximately one to two years of applied UX research experience preferred. Strong candidates with substantial internship or comparable project experience will also be considered.
• Experience conducting research with participants, particularly moderated usability testing, and communicating findings from that work.
• Experience with TV or streaming products and AI-assisted research tools is helpful but not required.

Work authorization - Must be authorized to work in the United States.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. Reference: ECNJOBID-174-161-33-47 in the application