Junior User Experience Researcher

[REDACTED] is technology and innovation. Founded in Germany in 1846, [REDACTED] is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.

As a company wholly owned by a foundation, [REDACTED] is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, [REDACTED] creates value for its customers and helps shape new ways of seeing the world.

We’re looking for a UX Researcher to join us in Castiglione Olona, Italy.

At [REDACTED], our dedicated Omnichannel Customer Experience team plays a key role in understanding customer needs, measuring satisfaction and continuously improving the experience we deliver to our customers, including eye care professionals.

Working collaboratively across the business, the team combines customer insights, research and a human-centred approach to drive meaningful improvements across both digital and traditional customer touchpoints.

Your Role

As a UX Researcher, you will play an important role in shaping and enhancing the customer experience by understanding customer behaviour, analysing feedback and translating research findings into actionable business insights.

Working closely with the Head of Omnichannel Customer Experience and colleagues across the organisation, you will help develop our Voice of the Customer programme, measure customer satisfaction and support the continuous improvement of our customer journeys.

The role of UX Researcher will involve:

• Leading UX research activities, designing and conducting qualitative and quantitative research, including customer surveys, interviews, usability testing, focus groups and workshops to better understand customer needs and behaviours.
• Measuring and…