Interaction Designer

[REDACTED] is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at [REDACTED].

Role Summary

A Service & Interaction Design Specialist presents and delivers user flows, prototypes, low to high fidelity UI designs, interaction flows, design driven solutions, and customer journeys, to effectively communicates expected behavior, user experience, and ideation.

This role is expected to coach new talent in matters of design quality, project management, and client communications.

A Service & Interaction Design Specialist should be able to lead multiple projects in parallel, and is expected to own coordination and execution of design projects, managing stakeholder relationships and fostering collaborating amongst designers.

Scope & Complexity

• Being the main point of contact representing the design team for a particular task or project and who handles the communication and coordination with other teams, clients & stakeholders.
• Requires discovery, analysis, conceptualization, and communicating design solutions.
• Requires understanding of client needs and expectations to lead strategic discussions with senior management stakeholders, or product owners, to achieve project goals.
• Develop collaborative leadership that aims to keep project and team goals aligned with management.

Key Responsibilities

• Stewarding design through professional and purposeful communications across stakeholders to team members.
• Articulating, in written and verbal form: needs, expectations, challenges and solutions in an engaging matter, fostering trusting relationships with clients.
• Taking responsibility for the experience design output throughout the full project lifecycle, from strategy through to delivery – up to handing off to development.
• Setting team objectives and overseeing tasks to achieve them.
• Plan and run usability studies, being moderated or unmoderated, in person or remotely.
• Intaking and synthesizing complex information through user journeys, sitemaps, interaction flows, wireframes, and other intermediate deliverables.
• Leading and inspiring project team across disciplines: research, content, motion, visual, project management, technology.
• Developing hard and soft skills in others, and sharing your knowledge to broad audiences, inside and outside [REDACTED].

What we offer

• Health and Life Insurance
• [REDACTED] days, 3 additional vacation days
• On site doctor
• Birthday leave
• Internet reimbursement

• 7-11 years of relevant experience in User Experience and User Interaction/Interface (leading, design, UI, etc) digital products
• It is required to fluently speak English (C1) and Spanish to work with clients from around the globe.
• Problem solving skills and methodologies as Design Thinking, Design Sprints, Agile, problem framing and solution, information gathering among others.
• Background on Visual Arts, Graphic Design, Industrial Design, Interaction Design, Business Design, Service Design, Product Design, User Research or similar.
• Strong knowledge in wireframing and prototyping tools: Figma, Sketch, Adobe XD.
• Knowledge in Adobe Creative Suite tools as Adobe Photoshop and Illustrator. Strong knowledge in Microsoft Office tools: PowerPoint, Word and Excel.
• Experience in digital solutions, accessibility, digital design trends, and working with interdisciplinary teams such as development or implementation teams.
• Experience designing for mobile platforms (iOS guidelines, Material Design and Responsive Web Design).
• Knowledge or interest in the use of in any of these areas: Behavioral Science, Designing for Cloud, Design Research, Sustainability, Spatial Design, Product Design.

About [REDACTED]

[REDACTED] is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at [REDACTED]

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.