Instructional Designer

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📋 Description

• Design and develop engaging, accessible, learner-centered learning solutions
• Conduct learning and performance analyses to identify audience needs, root causes, skill gaps, and appropriate solutions
• Develop and customize eLearning, instructor-led and virtual learning, blended programs, job aids, microlearning, simulations, assessments, videos, communications, and performance-support resources
• Translate complex content into clear, accurate, engaging learning experiences through research and collaboration with SMEs and stakeholders
• Develop learning objectives, instructional strategies, storyboards, scripts, prototypes, practice activities, assessments, and evaluation approaches
• Apply instructional design, adult-learning, learning science, usability, accessibility, content governance, and brand/design standards
• Use approved AI-enabled tools responsibly for analysis, design, development, and quality assurance
• Conduct quality assurance and user testing and resolve content, accessibility, usability, and functionality issues
• Create and edit multimedia assets and refresh, improve, or retire learning assets
• Share design approaches, tools, lessons learned, and work in progress
• Participate in peer reviews and provide and incorporate constructive feedback
• Manage assigned learning projects, including scope, timelines, milestones, reviews, approvals, risks, dependencies, and deliverables
• Balance multiple projects and competing priorities
• Improve learning experiences, development processes, tools, templates, and workflows
• Evaluate and use learning technologies, automation, and AI-enabled tools
• Contribute expertise to pilots, cross-functional projects, technology testing, and improvement initiatives
• Partner with SMEs and stakeholders to clarify needs, outcomes, audience requirements, and expectations
• Recommend learning, performance-support, or non-training solutions
• Provide guidance on learning strategy, modality selection, learner experience, accessibility, and implementation
• Communicate recommendations, tradeoffs, progress, risks, and decisions to stakeholders
• Build productive relationships with internal partners and represent Learning & Development
• Upload, test, update, maintain, and retire courses and curricula in the LMS
• Troubleshoot course-level LMS issues and support LMS updates and feature testing
• Support learner assignments and course delivery and maintain SOPs and documentation for instructional design and LMS processes

🎯 Requirements

• Bachelor’s degree in instructional design, education, business, communications, or a related field required OR an equivalent combination of education and relevant work experience
• 2+ years of experience in instructional design or learning content development required
• Experience with adult-learning theory, learning science, instructional design principles, ADDIE, SAM, or backward design required
• Experience conducting learning and performance needs analyses and evaluating learning effectiveness required
• Experience designing accessible learning across e-learning, instructor-led or virtual training, job aids, performance-support resources, and interactive multimedia required
• Experience partnering with subject-matter experts and stakeholders required
• Experience managing learning projects from planning through implementation required
• Experience working with a Learning Management System (LMS) required
• Proficient in [REDACTED] 360, including Storyline and Rise, required
• Working knowledge of accessible and inclusive learning-design principles and standards required
• Experience applying WCAG and accessibility standards preferred
• Experience with [REDACTED] Creative Cloud or comparable tools preferred
• Experience using learning analytics, learner feedback, assessment data, or performance data
• Experience with learning platform reporting, course lifecycle management, or LMS quality assurance preferred
• Portfolio demonstrating accessible learning solutions across multiple modalities preferred
• Strong knowledge of adult-learning principles, instructional design methodologies, learner-experience design, learning science, and performance-based learning
• Strong project-management, organizational, collaboration, consultation, and communication skills
• Proficiency with LMS, multimedia, collaboration, documentation, project-management, and productivity tools, including [REDACTED] 365 applications
• Ability to use learner feedback, assessment results, stakeholder input, and learning and performance data to improve solutions
• Ability to apply judgment, validation, confidentiality, and human-review practices for responsible use of AI-enabled tools
• Ability to work independently while contributing to a collaborative team environment

🏖️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend [REDACTED] community events
• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of patients, communities, and employees
• Annual corporate Success Sharing bonus program based on company performance

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