Instructional Designer

Job Description

Calling all innovators – find your future at [REDACTED].

We're [REDACTED], a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at [REDACTED].

Job Title

Instructional Designer

The Instructional Designer supports the development of associate knowledge, skills, and performance by creating high‑quality training programs aligned with business objectives. This role is responsible for designing and developing a broad range of learning materials—including classroom and virtual courseware, job aids, facilitator guides, assessments, presentations, and multimedia resources. Content will include both technical and non‑technical topics related primarily to the products, systems, and interaction skills essential for contact center associates. This position reports to the Learning Manager within the Customer Solutions Learning and Knowledge Solutions (LKS) Department.

What You Will Do

Training Design & Development

• Develop a comprehensive suite of learning materials, including instructor‑led and eLearning content, job aids, facilitator guides, multimedia assets, and assessments for one or more product lines.
• Create both technical and non‑technical training content with an emphasis on contact center operations and performance needs.

Methodology Application

• Apply the ADDIE instructional design model using a balance of structured and iterative approaches.…