Instructional Designer II

Job Description

At [REDACTED], every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

How we empower our people is extraordinary: we’re recognized as a [REDACTED] Best Place to Work 2025, [REDACTED]-Certified in five countries, and honored by [REDACTED] as a Healthy Workforce honors for three consecutive years; and what we build is world class: named [REDACTED]’s Best in Critical Infrastructure 2024 — clear evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next.”

In a world where you can be anything, Be [REDACTED].

Instructional Designer II

We have an opportunity for an Instructional Designer II to join our Education team in India- Remote, reporting to [REDACTED], Manager, Instructional Design. In this role, you will design and develop engaging technical learning experiences for [REDACTED] products, including eLearning, instructor-led materials, virtual learning, hands-on activities, job aids, and knowledge assessments. Collaborating closely with technical trainers, product management, engineering, technical marketing engineering, customer support, and subject matter experts, you will translate complex networking and cybersecurity concepts into clear, effective learning solutions for global audiences.

You will contribute to customer-facing technical education through the [REDACTED] Launchpad platform and help improve learning quality, accessibility, and scalability. You will also use approved AI-enabled tools responsibly to support research, content development, personalization, analytics, and workflow automation while applying human judgment to verify technical accuracy, security, accessibility, and instructional quality.

Be a Contributor — What You’ll Do

• Design and develop technical learning solutions aligned with learning objectives, audience needs, product requirements, and adult learning principles
• Apply instructional design models such as ADDIE and Bloom’s taxonomy to structure learning experiences, activities, assessments, and knowledge checks
• Create and update eLearning modules, course outlines, workbooks, presentations, trainer notes, job aids, product documentation, and other learning assets using approved authoring and multimedia tools
• Collaborate with technical trainers, product managers, engineers, technical marketing engineers, customer support, and subject matter experts to gather, validate, and organize source content
• Translate complex networking, cybersecurity, and [REDACTED] product concepts into clear, engaging, and learner-centered content
• Build practical scenarios, demonstrations, simulations, labs, and assessments that reinforce product understanding and knowledge retention
• Coordinate assigned learning projects, including timelines, reviews, revisions, stakeholder communication, and delivery readiness
• Evaluate learning effectiveness through learner feedback, assessment results, usage data, and available learning analytics; recommend improvements based on findings
• Use approved AI-enabled tools to accelerate content discovery, draft and refine instructional copy, generate content variations, summarize feedback, and identify potential learning gaps
• Review and fact-check AI-assisted outputs against authoritative product and technical sources; protect confidential information and follow [REDACTED] policies for responsible AI use

Be Prepared — What You Bring

• 2–4 years of experience in instructional design, technical training, eLearning development, customer education, technical communication, or a related field
• Bachelor’s degree in instructional design, education, learning and development, communications, technology, or a related discipline; a master’s degree is preferred
• Experience designing and developing learning solutions for technical products, software, networking, cybersecurity, or other complex subject matter
• Intermediate proficiency with eLearning development tools, learning management systems, presentation and multimedia tools, and project collaboration platforms
• Working knowledge of instructional design models, adult learning principles, learning assessment, and learning analytics
• Experience coordinating learning projects and managing multiple priorities, deadlines, reviews, and stakeholder expectations
• Ability to collaborate effectively with technical subject matter experts and convert source material into accurate, accessible, and engaging content
• Familiarity with AI-enabled productivity, content development, analytics, or automation tools, with the judgment to validate outputs and use them responsibly
• Strong written and verbal communication skills, attention to detail, curiosity, adaptability, and commitment to continuous improvement
• Relevant instructional design or learning certifications, such as ATD, APTD, CPLP, or equivalent, are a plus; familiarity with networking, cybersecurity, DNS, DHCP, IPAM, or [REDACTED] products is also beneficial

Be Successful — Your Path

First 90 Days: Immerse in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short- and long-term goals.

Six Months:

• Build strong working relationships with technical trainers, subject matter experts, product management, engineering, and other Education stakeholders
• Contribute to at least three technical learning modules or significant content updates from analysis through review and delivery
• Independently apply instructional design practices to create engaging activities, assessments, job aids, and eLearning content
• Use approved AI-enabled tools to improve content development efficiency while documenting review steps and validating technical accuracy
• Demonstrate working knowledge of relevant [REDACTED] products and the networking and cybersecurity concepts required for assigned learning projects
• Use learner feedback, assessment results, and available analytics to recommend measurable improvements to assigned learning experiences

One Year:

• Own the end-to-end design and development of multiple technical learning solutions for global audiences
• Become a trusted instructional design partner for assigned product areas and contribute confidently in technical reviews with subject matter experts
• Deliver learning assets that meet Education standards for accuracy, accessibility, usability, inclusivity, and learner engagement
• Establish repeatable, responsible AI-supported workflows for content research, drafting, analysis, or automation while maintaining human oversight and data protection
• Use learning analytics and stakeholder feedback to improve learner outcomes, content adoption, and the overall customer education experience
• Contribute to scalable learning approaches, including modular content, blended learning, reusable assets, and localization-ready design

Belong — Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks, plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match

We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Ready to Be the Difference?

[REDACTED] is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

#LI- #LI-Remote

#LI-ST1

Less

More