Information Technology - Senior UX Designer - J00576

Job Description

Position Purpose:

Responsible for creating user flows, wireframes, mock-ups, prototypes and optimizing existing user interface designs for applications. Tests for intuitively and experience, develops technical and business requirements related to user experience, and strives to deliver intuitive and user-centered solutions that enhance user satisfaction by improving the usability and accessibility for the end user of applications.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

• Experience with Other: user experience and design tools such as but not limited to Adobe CC, Sketch, and InVision

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills

Responsibilities:

• Partners with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user problems
• Shapes effective and efficient interaction designs for complex data-intensive domains that reflect the key requirements of end users, while applying consistent design principles to ensure a seamless user experience across applications
• Creates low to high fidelity wireframes (illustrations) and prototypes which provide visual representation of the products
• Develops concepts and prototypes to help stakeholders envision proposed user experiences
• Communicates conceptual ideas, prototypes, and the specifics of user-centered design process to product, engineering, and key stakeholders
• Collaborates with the broader UX team on the establishment of common design standards and shared UI components for adoption across product lines
• Works directly with Product Managers UX Researchers and Engineers to outline and define end-user needs and balance execution of desired business product requirements
• Partners with business and IT stakeholders to plan, research, and facilitate UX processes, including design thinking / human centered design activities for service and products across digital and non-digital touchpoints
• Work closely with stakeholder teams during design and development phases to ensure project UI goals and deadlines are met
• Works cross-functionally with other designers to ensure quality and consistency of work
• Maintains consistency in visual elements or UI behavior across products
• Performs other duties as assigned
• Complies with all policies and standards

EEO:

“[REDACTED] is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Position Purpose:

Responsible for creating user flows, wireframes, mock-ups, prototypes and optimizing existing user interface designs for applications. Tests for intuitively and experience, develops technical and business requirements related to user experience, and strives to deliver intuitive and user-centered solutions that enhance user satisfaction by improving the usability and accessibility for the end user of applications.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).

Requires 4 – 6 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

• Experience with Other: user experience and design tools such as but not limited to Adobe CC, Sketch, and InVision

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills

Responsibilities:

• Partners with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user problems
• Shapes effective and efficient interaction designs for complex data-intensive domains that reflect the key requirements of end users, while applying consistent design principles to ensure a seamless user experience across applications
• Creates low to high fidelity wireframes (illustrations) and prototypes which provide visual representation of the products
• Develops concepts and prototypes to help stakeholders envision proposed user experiences
• Communicates conceptual ideas, prototypes, and the specifics of user-centered design process to product, engineering, and key stakeholders
• Collaborates with the broader UX team on the establishment of common design standards and shared UI components for adoption across product lines
• Works directly with Product Managers UX Researchers and Engineers to outline and define end-user needs and balance execution of desired business product requirements
• Partners with business and IT stakeholders to plan, research, and facilitate UX processes, including design thinking / human centered design activities for service and products across digital and non-digital touchpoints
• Work closely with stakeholder teams during design and development phases to ensure project UI goals and deadlines are met
• Works cross-functionally with other designers to ensure quality and consistency of work
• Maintains consistency in visual elements or UI behavior across products
• Performs other duties as assigned
• Complies with all policies and standards

Story Behind the Need

What is the purpose of this team?

Describe the surrounding team (team culture, work environment, etc.) & key projects.

Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative?

We are the content design team within a larger user experience & product design organization. We are responsible for crafting the written copy for web & mobile sites and applications, used by members, providers, and partners. We are a very diverse & collaborative team that encourages creativity and accessibility in everything we produce.

This is not part of a larger initiative.

This is for a Senior Content Designer, title does not exist in [REDACTED] or [REDACTED] so senior UX title selected.

As a Senior Content Designer, you will lead the development and execution of content strategy, delivering high-impact content. You’ll collaborate with cross-functional partners like designers, researchers, product managers, engineers, and other stakeholders to define technical and business requirements, design engaging experiences, and ensure quality control. By leveraging GenAI technology and innovative approaches, you'll create and enhance customer experiences across web, mobile, and chat platforms for high-visibility initiatives.

Typical Day in the Role

Walk me through the day-to-day responsibilities and a description of the project (Outside of the [REDACTED] JD).

What are the performance expectations/metrics?

What makes this role unique?

Content designers will work with stakeholders, product designers, and user researchers to create the best experience possible for our users through general site copy, navigation terms, explanatory instructions, and calls to action. We are responsible for representing [REDACTED]’s established brand, voice, and tone guidelines as well as ensuring we meet readability & accessibility regulations at the state level. We work alongside designers in visual wireframes and mockups to represent the content for a page. We also create separate “copy documents” that include reading grade level assessments for market & state review as needed. Our team is also responsible for creating and updating our writing style guide as an extension of [REDACTED]’s brand guidelines.

• Partner with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user pain points
• Shape effective and efficient interaction designs for complex, data-intensive domains that reflect the key requirements of end users, while applying consistent content design principles to ensure a seamless user experience across applications
• Contribute to wireframes and prototypes that provide visual representation of the product and direction on the user experience
• Communicate conceptual ideas, prototypes, and the specifics of the user-centered design process to product, engineering, and key stakeholders
• Collaborate with the broader UX team on the establishment of common content design standards for adoption across product lines
• Work closely with stakeholder teams during design and development phases to ensure project goals and deadlines are met
• Work cross-functionally with other designers to ensure quality and consistency of work and contribute to style guides to help establish language and tone standardization across all experiences
• Demonstrate strong writing and editing skills
• Perform other duties as assigned
• Comply with all policies and standards

Candidate Requirements

Education/Certification Required: Bachelor’s degree in writing or related field Preferred: Years of experience required: 4-6 years relevant experience

Disqualifiers:

Additional qualities to look for: Experience with user experience and design tools such as, but not limited to: Figma, Miro, Adobe (AEM), or Writer. portfolios/work samples included in submittal if possible

Top 3 must-have hard skills stack-ranked by importance

1. Experience writing marketing & explanatory copy for web sites and mobile applications
2. Experience writing with specific brand, style, voice, and tone guidelines
3. Experience writing for accessibility and meeting grade level requirements