Human-Centered Design Specialist IV – UI/UX

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📋 Description

• Design intuitive, effective, and visually cohesive user experiences for digital products supporting VA programs and stakeholders
• Translate research findings, business requirements, user needs, and technical requirements into clear design concepts
• Develop user flows, task flows, information architectures, navigation models, wireframes, interface designs, and interactive prototypes
• Create low- through high-fidelity designs for stakeholder evaluation before development
• Design interface components, interaction patterns, layouts, forms, dashboards, workflows, and data-rich experiences
• Establish consistent visual and interaction patterns across digital products
• Contribute to design systems, component libraries, UX standards, and reusable design assets
• Prepare developer handoff documentation and collaborate with technical teams during implementation
• Conduct stakeholder interviews, user interviews, workshops, usability studies, and HCD discovery activities
• Synthesize qualitative research into findings, themes, personas, user journeys, experience maps, design principles, and recommendations
• Develop and test design hypotheses through prototypes and iterative user feedback
• Facilitate usability testing and translate results into prioritized design improvements
• Apply Section 508, WCAG, and inclusive-design requirements
• Support development of Magnify Reports and provide research findings, personas, journey maps, visualizations, prototype concepts, user feedback, and design recommendations
• Facilitate design sessions, co-design workshops, prototype reviews, and usability-testing sessions
• Present design concepts and explain design decisions to technical and non-technical stakeholders
• Collaborate with HCD researchers, technical designers, developers, analysts, product owners, healthcare subject matter experts, and program leadership
• Participate in Agile ceremonies and integrate UX activities into iterative delivery cycles
• Participate in [REDACTED]'s HCD community of practice by sharing tools, templates, patterns, techniques, and lessons learned

🎯 Requirements

• Bachelor's degree in Human-Centered Design, User Experience Design, Interaction Design, Graphic Design, Human-Computer Interaction, Information Design, Psychology, or a related field
• 5-7+ years of professional experience in UI/UX, product design, HCD, interaction design, or a related discipline
• Demonstrated experience designing digital products from early concept through prototype and development handoff
• Strong proficiency with Figma or comparable modern UI/UX design and prototyping tools
• Demonstrated experience developing user flows, wireframes, interactive prototypes, and polished interface designs
• Strong understanding of information architecture, interaction design, visual hierarchy, usability, and user-centered design principles
• Experience conducting or participating in user research and usability testing
• Ability to translate research findings and complex requirements into intuitive user experiences
• Knowledge of Section 508, WCAG, accessibility, and inclusive-design practices
• Strong written, verbal, presentation, and facilitation skills
• Ability to independently organize and prioritize design work across multiple activities
• Ability to work effectively with both technical and non-technical stakeholders
• Ability to obtain and maintain a Public Trust clearance
• Portfolio demonstrating UI/UX design, research-informed design decisions, user flows, wireframes, prototypes, design systems, or shipped digital experiences
• Experience designing for federal government, healthcare, public-sector, or enterprise environments
• Prior experience supporting VA or VHA programs
• Experience designing dashboards, complex workflows, enterprise applications, or data-rich experiences
• Experience creating or contributing to design systems and reusable component libraries
• Familiarity with Microsoft Power Platform, SharePoint, Power BI, or Microsoft 365 environments
• Experience with Agile, Lean UX, Design Thinking, or iterative product development
• Relevant UX, accessibility, HCD, or Agile certifications

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