Human-Centered Design (HCD) / UX Lead

Job Description

Overview:

The Human Centered Design/UX Lead provides expert HCD and user experience leadership across the product linesupport for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

Responsibilities:

• Conducts user research, facilitates collaborative design activities, and ensures features and requirements reflect validated user needs. The Lead partners closely with Product Owners, Business Analysts, Agile Development Teams, and VA stakeholders to ensure design intent is preserved throughout planning, development, testing, and implementation
• Lead user research activities including interviews, observation, usability testing, and other HCD techniques to gather actionable insights.
• Facilitate HCD workshops and collaborative sessions to support requirement elaboration, user story development, and design decisions.
• Develop UX artifacts such as personas, journey maps, workflows, and experience insights that inform solution design and product strategy
• Collaborate with Business Analysts and Product Owners to maintain alignment between requirements, user needs, dependencies, and VA strategic outcomes
• Contribute UX guidance and user‑centric content to training materials, communications, and rollout planning to support end‑user adoption
• Advocate for customer‑centric design practices that enhance usability, workflow efficiency, and end‑user satisfaction across VA‑EISS, MBMS, BOSS‑E, and integrated systems

Qualifications:

Required:

• Bachelor’s Degree in computer science or an IT-related degree with 6-10 years' experience
• Minimum 3 years leading UX/HCD efforts on enterprise‑scale platforms, preferably in government, healthcare, or regulated environments.
• Demonstrated experience supporting Agile teams, PI Planning, Sprint Planning, and user‑centric requirement elaboration.
• Proven experience conducting user research, usability testing, workflow analysis, and requirements validation.
• Experience developing UX artifacts including personas, journey maps, workflows, and experience insights used for feature definition and prioritization.
• Experience collaborating with Product Owners, Business Analysts, developers, and program stakeholders to align design to business outcomes.
• Experience supporting UAT, validating design intent, and contributing to user adoption material
• Public Trust

Preferred:

• Familiarity with VA/NCA; Section 508; software implementation/change management

Company Overview:

[REDACTED] partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

[REDACTED] is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at [REDACTED]!

Our package also includes:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

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