Head of UX

Company Description

[REDACTED] is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, [REDACTED] enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in [REDACTED], Switzerland and [REDACTED], Massachusetts, [REDACTED] has 9 offices worldwide.

Job Description

[REDACTED] is looking for an Executive-level UX leader (Head of UX / VP UX) with experience owning end-to-end user experience for a B2B SaaS or platform product at scale. You'll be a core partner to the CPO, Engineering leadership, and GTM stakeholders to shape product strategy, accelerate momentum, and ensure UX decisions directly drive adoption, retention, differentiation, and revenue.

This is an AI-forward role: you'll bring deep conviction and hands-on experience building AI-driven products, including agentic experiences where orchestration, trust, explainability, control, and human-AI collaboration are central to the UX.

Open to supporting candidates with Relocation and consider alternate [REDACTED] Hub locations: Madrid, London, Paris

• Proven ability to critically assess an existing UX, Product, and Research organization, identify gaps (skills, structure, process, culture), and evolve it pragmatically rather than "resetting" it blindly
• Strong systems thinker who can balance design quality, speed, and business impact in a complex product ecosystem
• Highly forward-facing profile: comfortable represen…