Head of Research

Head of Research

Our work informs teams at every level of the company and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to get deep insights about our customer's behaviors and attitudes, translating them into actionable recommendations across the company. We think big about new areas, test developing concepts, and evaluate products and services once they’ve rolled out. We are looking for a Head of Product Research to lead a high-impact, mixed-method research practice spanning UX Research and Quantitative Market Research (QMR) at a pivotal moment in the company's evolution. In this role, you will build and lead a research function that generates actionable understanding of our users and their unmet needs, partnering across Product, Design, Engineering, and go-to-market teams to ensure insights are heard, applied, and reflected in strategic decisions.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most [REDACTED] have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Define and own the research agenda mapped to our highest-priority product and business questions, setting the standard for how insights translate into decisions from framing through synthesis, storytelling, and follow-through.
• Champion a mixed-method approach—selecting qualitative, quantitative, or combined methods based on the strategic question—and serve as a thought partner to Design, Product, Data Science, and Engineering leadership.
• Lead and unify a combined UX Research and Quantitative…