Head of Product – Core Journeys

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📋 Description

• Own the end-to-end platform experience across the core client journey, including transitions between platform areas
• Identify failing client experiences and set corrective plans
• Own regulatory and compliance obligations as product requirements, working with legal, tax, and in-country teams
• Translate platform strategy and commercial priorities into a prioritised order of work
• Feed prioritisation into the single roadmap owned by the SVP, Product
• Recommend what to build, defer, or retire and secure leadership agreement
• Build business cases for significant investment, including value, payback, and trade-offs
• Sequence commercial priorities with Directors of Product
• Hold accountability for on-time delivery and quality
• Collaborate with engineering and design leadership from idea shaping through release
• Work with sales, marketing, customer success, finance, and legal to ensure launches are understood, sellable, supportable, and compliant
• Identify and resolve delivery risks and manage dependencies
• Build continuous understanding of customer and internal pain points and opportunities
• Ground product decisions in client insight, usage data, and market evidence
• Raise discovery and validation standards across teams
• Define expected outcomes for investments and own delivered value
• Own platform NPS and adoption for the core journey
• Act as product expert in senior client and prospect conversations and represent the platform externally
• Line manage product managers
• Set expectations, give feedback, and address performance issues
• Coach product managers and develop their capabilities
• Drive AI adoption where it creates the best outcomes

🎯 Requirements

• Eight or more years in product, including at least five leading people
• Proven experience leading product managers in a B2B SaaS or platform business
• Experience owning a multi-team product area end to end, with accountability for delivery and value delivered
• Record of defining expected investment value up front and evidencing what was realised
• Experience building products in a regulated environment
• Technical depth to discuss architecture, platform scalability, and data with engineering leadership
• Demonstrable record of developing product managers
• Experience leading globally distributed teams across multiple countries and time zones
• Strong written and verbal communication skills
• Warm, open, honest, and fun to work with
• Knowledge of the HR industry is preferred but not critical

🏖️ Benefits

• Remote first, with flexibility to include school runs and gym breaks in your schedule
• Paid leave to bond with your new family member
• 2 charitable days
• Reward & Recognition Program
• Annual bonus scheme or sales incentive plan
• Flexible coworking space options based on location
• Access to 2 learning platforms for continuous growth

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