Head of Design, Consumer

About [REDACTED]

[REDACTED] is the AI-native system local business owners use to succeed, starting with restaurants.

We’re building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. [REDACTED] does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using [REDACTED] should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an [REDACTED] website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED] and [REDACTED]. We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

[REDACTED] is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we're looking for you

[REDACTED] powers the digital guest experience for thousands of restaurants, from online ordering and branded apps to loyalty and lifecycle engagement. We're hiring a Head of Design, Consumer to own that experience end to end, shaping how millions of guests discover, order from, and return to their favorite restaurants. This is a hands-on leadership role . You'll set the design vision, lead a small, high-performing team, and personally drive the most complex design challenges. You'll build systems that scale across thousands of distinct restaurant brands while directly influencing conversion, retention, and revenue. [REDACTED] is essentially the developer, branding agency, and CMO for every one of our customers. We have a unique opportunity to provide tools that enable rich brand expression that delivery apps would never support, while also facilitating world class consumer ordering experiences.

The impact you'll have

• Own the consumer experience. Set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.
• Build for scale. Create flexible design systems that deliver exceptional, differentiated experiences across thousands of restaurant brands.
• Lead through craft. Stay hands-on in design, prototyping, and execution while raising the bar for a senior team.
• Drive measurable outcomes. Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
• Build AI-native experiences. Design and ship intelligent consumer experiences, leveraging AI and code to accelerate execution.
• Shape product strategy. Partner with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, and ship high-impact work.

What we're looking for

• 8+ years in product design, including experience leading and developing high-performing designers.
• Exceptional hands-on craft. A portfolio demonstrating personal ownership of complex, high-quality consumer experiences.
• Experience building scalable design systems, ideally across multi-brand, white-label, or multi-tenant products.
• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
• AI-native practitioner who prototypes, designs in code, and has shipped AI-powered product experiences.
• Proven ability to connect design decisions to business outcomes through experimentation and measurable impact.
• Strong product judgment, high ownership, urgency, and a willingness to challenge assumptions and execute through ambiguity.

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an [REDACTED] team member with an [REDACTED] email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

#LI-AB1