Head of Consumer Experience Design

Welcome to [REDACTED]. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Background and Context

The Commercial Digital Services Value Pool, within [REDACTED]’s Digital & Technology Function, is a large‑scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3–5 years, powered by over £100m of targeted digital investment. The portfolio spans four strategic pillars:

• Investment Effectiveness – prioritising digital and technology spend against the highest‑value opportunities.
• Go‑to‑Market & Pharmacy Transformation – modernising commercial execution models and elevating the pharmacy channel.
• Salesforce of the Future – equipping field teams with advanced digital tools, insights, and data‑driven ways of working.
• Digital Experiences – enabling seamless, personalised customer and patient interactions through best‑in‑class digital capabilities.

Product Experience Design is responsible for defining how [REDACTED] creates value through digital products, services and experiences. Bringing together Product…