Field Readiness Product Manager

Job Description

Company Overview

At [REDACTED], we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Evidence Product Management team owns the roadmap for delivering [REDACTED]’ body cameras, vehicle cameras, and evidence management software. These products are used worldwide to keep communities and individuals safe in public safety and enterprise organizations.

Job Description

To help drive our rapid growth, we are looking for an enthusiastic product manager to join this team, and take ownership of one of our evidence device products. If you enjoy working in a fast-paced environment, where you will be exposed to the latest technologies, and where your hard work and dedication will be rewarded, joining our team could be your best career move. This role is responsible for maximizing the field readiness for new software releases, new hardware products and new feature introductions for product and related readiness across mobile video products.

Responsibilities:

Responsible for making product enablement decisions and often acts as the lead resource for the rest of the organization when deep product expertise is required. This includes supporting the organizations that help bring the product to market and work directly with customers, including marketing, sales, training and support services. Primary responsibilities include proactively:

• Drive Field Readiness: Develop and facilitate comprehensive sales and channel training programs to ensure internal teams are fully prepared prior to launch.
• Orchestrate Go-to-Market Assets: Partner with marketing to define, coordinate, and implement essential GTM assets, including demonstration environments, presentations, trials content and training materials.
• Evangelize Pre-Release Features: Conduct impactful demonstrations of new features for internal stakeholders to drive awareness and internal product adoption.
• Manage Early Testing Programs: Oversee the needs of the trials team by coordinating strategic "beta" and "early adopter" testing initiatives.
• Manage Customer Field Escalations: Serve as the primary product management point of contact for complex field escalations, collaborating with engineering and support teams to drive timely resolutions.
• Champion Field Feedback: Collect, analyze, and prioritize field-reported issues and customer feedback, feeding insights back into the product development roadmap to improve product stability and usability.

Qualifications:

• Bachelor's degree - preferred
• 5+ years of experience in Product or Project Management / Systems Engineering
• Technical & Domain Expertise: Strong technical understanding of mobile video systems , with a preferred background in law enforcement or public safety.
• Training & Enablement: Proven ability to develop materials and deliver professional, highly engaging presentations to diverse internal and external audiences.
• Cross-Functional Leadership: Demonstrated ability to build consensus among stakeholders and work collaboratively across a diverse, globally distributed team.
• Communication: Exceptional verbal and written communication skills, with the ability to distill complex technical features into accessible go-to-market messaging.
• Project Management: Strong capability to quickly evaluate and prioritize competing projects in a fast-moving, dynamic environment.
• Analytical Problem Solving: Proactive approach to researching and analyzing project requirements from various stakeholders to solve complex business challenges.
• Tool Proficiency: Extensive experience utilizing business management and analytics tools (e.g., [REDACTED], [REDACTED]).

Target Base Salary Range: $125,000 - $140,000 USD

Consistent with [REDACTED] values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RS1

#LI-Remote

Basic Requirements

5+ years of experience in Product or Project Management / Systems Engineering

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

[REDACTED] is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every [REDACTED] to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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Requirements

• Drive Field Readiness: Develop and facilitate comprehensive sales and channel training programs to ensure internal teams are fully prepared prior to launch.
• Orchestrate Go-to-Market Assets: Partner with marketing to define, coordinate, and implement essential GTM assets, including demonstration environments, presentations, trials content and training materials.
• Evangelize Pre-Release Features: Conduct impactful demonstrations of new features for internal stakeholders to drive awareness and internal product adoption.
• Manage Early Testing Programs: Oversee the needs of the trials team by coordinating strategic "beta" and "early adopter" testing initiatives.
• Manage Customer Field Escalations: Serve as the primary product management point of contact for complex field escalations, collaborating with engineering and support teams to drive timely resolutions.
• Champion Field Feedback: Collect, analyze, and prioritize field-reported issues and customer feedback, feeding insights back into the product development roadmap to improve product stability and usability.