Experience Designer
About this role
Experience Designer, [REDACTED]
CL9 - Consultant
London, Edinburgh
We are [REDACTED], the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.
As an Experience Designer in [REDACTED], you will play a pivotal role in shaping AI-enabled customer service experiences, working across the full design lifecycle from research and ideation through to prototyping and delivery on complex transformation programmes .
Our mission: Is to help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.
Every interaction is a moment to resolve, deepen trust, build loyalty, and demonstrate the brand promise when it counts most.
If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.
As a team
The Service practice sits within [REDACTED]. Our vision is to deliver iconic client outcomes. A shared purpose for our people; to grow, to build new skills, and do our best work.
We focus on:
- Reinventing customer service across physical, digital/app-based and AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designing future-ready service models , enabled by platforms, data and automation
- Embedding GenAI,…
Benefits & Perks
Recommended Skills for this Position
Get Hired
Already a member? Log in
Learn to Land This Job
IxDF AI analyzes your profile, identifies skill gaps, and recommends the exact courses and Master Classes that move you closer to this role.
No guesswork. Just a clear path forward.
Something went wrong while fetching recommendations.
IxDF Job Matching
You want serious job offers? Hiring managers feel the same: they're searching for serious candidates, not just another LinkedIn profile.
Your IxDF public profile shows verifiable evidence of your skills, learning, and commitment. It's a powerful differentiator to help you stand out.
The more you build your IxDF profile, the more job offers you can attract.