Experience & Design Ops

Join [REDACTED] Design team!

What will be your role ?

We are fast growing and we want to do so healthily. Our Mission is to oversee internationally all digital design within [REDACTED], to infuse the design culture in the company, and to deploy the design system. We create consistent, enjoyable, and memorable experiences for our users.

We are looking for a Design Ops professional to join our Digital Design team. You will report to the Design Ops Manager to optimize design processes, manage tools, and ensure efficient collaboration across teams -both embedded within product teams and at the organizational level. Your role will focus on driving the impact of design through clear processes, measurable outcomes, and a culture of collaboration. You will elevate design quality and delivery conditions within product teams while contributing to strategic Design Ops initiatives that scale practices across the organization

You will be responsible for :

Elevating design practices within product teams

• Design quality, informed choices & continuous improvement

  • Define and promote design quality standards, including Definition of Ready / Definition of Done.
  • Surface quality gaps through design QA or UX reviews.
  • Support teams in making and communicating design choices informed by research, data, and field insights, aligned on the problem to solve and expected impact.
  • Coach designers and teams to build, own, and sustain improvement plans.
  • Define, own, and track design operations KPIs to measure progress and impact.

• Process, documentation & collaboration

  • Make design processes clear, usable, and adapted to the product context.
  • Support Figma organization, handoff practices, and documentation.
  • Facilitate alignment between De…