Director, UX Designer – User Experience

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📋 Description

• Define and lead UX and experience design strategies aligned with customer needs and business objectives
• Translate complex business requirements, customer insights, and technical constraints into intuitive user experiences
• Lead development of user journeys, experience maps, information architecture, user flows, wireframes, prototypes, and interaction designs
• Establish experience principles and design frameworks across digital channels
• Guide teams through discovery, ideation, concept development, prototyping, validation, and implementation
• Provide creative and strategic direction across multiple UX initiatives and client engagements
• Lead and mentor UX designers, interaction designers, information architects, and other experience design professionals
• Conduct design reviews and provide actionable feedback
• Establish and promote UX methodologies, standards, tools, and best practices
• Partner with research and strategy teams to define research objectives and incorporate customer insights
• Facilitate customer interviews, stakeholder workshops, usability testing, and collaborative design sessions
• Serve as a senior UX advisor to client executives, product leaders, and business and technology stakeholders
• Lead client workshops, design presentations, experience reviews, and strategic discussions
• Build stakeholder alignment and trusted client relationships
• Partner with Product Management, Strategy, Engineering, Data, Content, Analytics, and Marketing teams
• Ensure experience strategies are translated into implementation-ready designs
• Collaborate with engineering teams throughout development and support agile product teams through planning, design, development, testing, and launch
• Advocate for scalable design systems and reusable experience patterns
• Provide strategic direction for enterprise design systems, component libraries, and experience standards
• Champion inclusive and accessible design using WCAG and relevant accessibility standards
• Explore AI and Generative AI opportunities for customer experiences and design processes
• Guide design of AI-enabled experiences, conversational interfaces, intelligent personalization, and emerging interaction models
• Partner with account and business development teams to identify UX opportunities
• Contribute to proposals, RFP responses, pitches, estimations, and client presentations
• Support development of UX offerings, methodologies, frameworks, and thought leadership

🎯 Requirements

• 10–15+ years of experience in UX Design, Interaction Design, Experience Design, Product Design, or related disciplines, including significant design leadership experience
• Proven experience leading UX strategy and design for large-scale digital products, platforms, or enterprise transformation programs
• Strong portfolio demonstrating expertise in UX strategy, interaction design, information architecture, prototyping, and customer-centered design
• Demonstrated experience managing and mentoring senior designers and multidisciplinary design teams
• Strong understanding of design thinking, user-centered design, usability, accessibility, responsive design, and design systems
• Experience working closely with product, engineering, strategy, research, and business teams
• Strong proficiency with modern design and prototyping tools, particularly Figma and FigJam
• Experience presenting design strategy and recommendations to senior and executive-level stakeholders
• Strong facilitation, storytelling, communication, and stakeholder-management skills
• Ability to operate effectively across multiple engagements in a fast-paced consulting or enterprise environment
• Experience within digital consulting, design consulting, digital agencies, or professional services organizations
• Experience designing enterprise-scale web, mobile, commerce, healthcare, or customer experience platforms
• Strong understanding of WCAG and accessibility best practices
• Experience building or governing enterprise design systems
• Familiarity with personalization, analytics, experimentation, and data-driven experience optimization
• Experience designing AI-powered or conversational experiences
• Bachelor's or Master's degree in Interaction Design, HCI, UX Design, Graphic Design, Human Factors, or a related discipline

🏖️ Benefits

• Equal opportunity employer
• Willingness to sponsor eligible candidates for employment visas

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