Director, UI/UX Design

📋 Description

• Lead and develop the established design team through coaching, feedback, career support, and performance management
• Own the quality, consistency, and coherence of the [REDACTED]’s end-to-end product experience
• Establish and uphold design standards incorporating accessibility and clinical safety
• Set design direction for AI integration into clinical workflows, including suggestions, confidence, provenance, and clinician control
• Partner with Product and Engineering leaders across problem definition, discovery, refinement, delivery, and release
• Improve handoffs and feedback loops among Design, Product, and Engineering
• Refine design processes from intake and discovery through critique, handoff, and design QA
• Champion the design system, patterns, documentation, and tools
• Establish sustainable user research through interviews and engagement with clinics
• Translate clinician and customer insights into product and roadmap improvements

🎯 Requirements

• Experience leading and developing product designers, including coaching, feedback, career development, and performance management
• Experience designing and shipping complex, workflow-heavy software where usability, accuracy, and attention to detail matter
• Strong design judgment and ability to critically evaluate work, challenge assumptions, and improve user experience quality and consistency
• Experience improving design-team operations, including discovery and research practices, critique and review, design systems, handoffs, or design QA
• Experience working closely with Product and Engineering teams in an agile product environment
• Understanding of design involvement in discovery, backlog refinement, sprint planning, development, and release
• Ability to influence peers and senior stakeholders and communicate design decisions and trade-offs clearly
• Comfort exploring AI-assisted design tools
• Experience designing AI or LLM-powered products, including human-in-the-loop experiences, is an asset
• Ability to work with complex, information-dense experiences while balancing user needs, accessibility, technical constraints, and clinical realities
• Experience in healthcare, EMR/EHR products, or another regulated environment is an asset
• Legally eligible to work in Canada on an ongoing basis
• Open to occasional travel for team on-sites and clinic visits

🏖️ Benefits

• Remote-first work arrangement
• Occasional travel for team on-sites and clinic visits
• Leadership and influence over product experience and design function
• Opportunity to develop designers and shape design practice
• Virtual interview process
• Diverse, inclusive, and accessible workplace
• Accommodations available upon request during the selection process

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