Director – Product Management

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📋 Description

• Define and implement the EMEA product strategy, roadmap, timeline, and requirements
• Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent delivery across interconnected products
• Provide product leadership and ensure insights inform future strategy
• Define how [REDACTED] adapts to markets with private prescribing, online pharmacy models, and national health services
• Foster a collaborative, team-first culture across business, operations, engineering, design, and third-party vendors
• Partner with consumer operations leads to translate goals into product vision and actionable strategy
• Collaborate with design and engineering to create technically scalable, consumer-focused solutions
• Evaluate technology and third-party solutions, including online pharmacy, telehealth, and health-system partners
• Champion the consumer voice using CSAT trends and qualitative research to inform priorities
• Improve end-to-end consumer journeys across desktop, mobile web, app, chat, email, and phone
• Partner with Design and UXR to deliver intuitive, frictionless, accessible experiences
• Use data-driven insights to reduce consumer friction and improve first-contact resolution rates
• Assess architectural trade-offs with engineering leadership and establish scalable, modular technical standards
• Apply working knowledge of health-data privacy, open banking, and national health app ecosystems
• Build stakeholder relationships and serve as an internal subject matter expert on consumer product best practices
• Represent [REDACTED]'s consumer product vision in industry forums and contribute to customer-experience thought leadership

🎯 Requirements

• Bachelor's degree
• 10+ years of product management experience
• Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
• Extensive experience partnering and working with engineering teams
• Experience evaluating third-party solutions and engaging with external vendors
• Authorized to work in the United States on a full-time basis
• 5+ years of product management experience shipping products within EMEA markets
• Proven track record of driving measurable impact in an e-commerce setting
• Experience launching or operating digital health products in EMEA, ideally within a publicly funded, multi-payer healthcare system
• Working knowledge of national-level medicines regulation, health technology assessment, and pharma industry codes of practice
• Familiarity with regional health bodies, primary care, and prescribing and referral pathways within a national health service
• Experience with nationally regulated online pharmacy and private prescribing models
• Deep understanding of user experience principles and human-centered design
• Background managing web and mobile app consumer experiences
• Exceptional leadership and critical thinking skills with strong business and consumer empathy

🏖️ Benefits

• Company bonus depending in part on company and individual performance
• Company-sponsored 401(k)
• Pension
• Vacation benefits
• Medical, dental, vision, and prescription drug benefits
• Flexible benefits, including healthcare and dependent day care flexible spending accounts
• Life insurance and death benefits
• Time off and leave of absence benefits
• Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
• Remote-eligible work arrangement
• Occasional travel to company hubs for team planning and key moments

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