Director – Product Management, LATAM

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📋 Description

• Define and implement a LATAM product strategy, roadmap, timeline, and requirements
• Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent portfolio delivery
• Shape how [REDACTED] adapts to messaging-first engagement and LATAM payment methods
• Represent the product team with humility and integrity across business, operations, engineering, design, and third-party vendors
• Act as a strategic product partner to LATAM market and operations leads
• Translate collective goals into product vision and actionable strategy
• Collaborate with design and engineering to create scalable, consumer-centered solutions
• Evaluate new technology and third-party solutions, including pharmacy chain, distributor, and payments partners
• Champion the consumer voice using CSAT trends and qualitative research
• Understand LATAM end-to-end consumer journeys across desktop, mobile web, app, chat, messaging, email, and phone
• Advocate for accessible, frictionless UX and improve first-contact resolution using data-driven insights
• Partner with engineering leadership on architectural trade-offs
• Establish technical standards and scalable, modular solutions
• Apply knowledge of national-ID identity and eligibility flows, instant-payment and voucher-style payment methods, and health-data privacy requirements
• Build and maintain stakeholder relationships
• Serve as internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices
• Represent [REDACTED]'s LATAM product vision in industry forums and contribute to customer-experience thought leadership

🎯 Requirements

• Bachelor's degree
• 10+ years of product management experience
• Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
• Extensive experience partnering and working with engineering teams
• Experience evaluating third-party solutions and engaging with external vendors
• Authorized to work in the United States on a full-time basis
• 5+ years of product management experience shipping products within LATAM markets
• Experience launching or operating digital health or pharmacy products in LATAM
• Working knowledge of health regulation in a market with a dual public and private supplementary health system
• Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement
• Proven track record of driving measurable impact in an e-commerce setting
• Deep understanding of user experience principles and human-centered design
• Background in managing web and mobile app consumer experiences
• Experience with modular platform design and shared services architecture within e-commerce ecosystems
• Excellent communication and influence skills, including engagement with C-level executives and care operations leaders
• Resilience and persistence in navigating ambiguity, overcoming obstacles, and driving progress in complex, fast-paced e-commerce environments
• Exceptional leadership and critical thinking skills with strong business judgment and consumer empathy
• Must not require employer sponsorship or support for work authorization or visas, including F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

🏖️ Benefits

• Company bonus, depending in part on company and individual performance
• Company-sponsored 401(k)
• Pension
• Vacation benefits
• Medical benefits
• Dental benefits
• Vision benefits
• Prescription drug benefits
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
• Life insurance and death benefits
• Certain time off and leave of absence benefits
• Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
• Remote-eligible work arrangement
• Occasional travel to company hubs for team planning and key moments

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