Director, Product Design (UX)

Job Description

This position will be remote in the United States or can be hybrid in our [REDACTED] office 2-3 days per week.

Job Summary

As a Product Design Director, you will lead the UI/UX design vision for all client-server applications, web, and mobile experiences across [REDACTED]'s product portfolio. You will define and champion a unified UX strategy that delivers intuitive, consistent, and delightful end-to-end experiences for customers, while building and scaling a best-in-class design organization.

As a senior leader and player-coach, you'll partner closely with Product, Engineering, Marketing, and other stakeholders to embed user-centered design into how we build products – further strengthening our customer-focused culture and reinforcing HS1's position as an industry leader.

What You Will Do

• Set the UX vision and strategy across HS1's global, multi-product ecosystem, ensuring experiences are cohesive, consistent, and best-in-class
• Partner with product and executive leaders to align UX strategy with business priorities and create easy-to-learn, easy-to-use solutions that delight customers
• Embed UX into the product development lifecycle, establishing scalable processes that support discovery, design, delivery, and validation within Agile teams
• Lead with insight, using data, research, and direct customer engagement to guide design decisions and priorities
• Own and evolve the UX roadmap, balancing long-term strategic initiatives with near-term delivery needs
• Act as a hands-on leader and coach, inspiring designers and researchers to deliver intuitive, high-quality experiences
• Champion user-centered design, partnering with Product Management on customer visits, interviews, and usability analysis
• **Drive d…