Director, Digital Experience (Remote Eastern Time Zone)

[REDACTED] is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, [REDACTED] is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, [REDACTED] protects over 550,000 customers worldwide, who trust [REDACTED] to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

[REDACTED]’s digital experience is how millions of customers, prospects, partners, and future employees discover and engage with our company. As Director of Digital User Experience, you’ll own the experience strategy across [REDACTED] and our global digital properties, setting the standards, governance, and roadmap that teams across [REDACTED] build against. You’ll be the connective tissue between business strategy and digital execution, uniting research, content structure, journey design, and measurement into one operating model, and translating the brand and visual direction our Creative team owns into the interfaces and journeys customers actually move through. If you think in systems rather than pages and want to shape the digital front door of a market leader in the middle of a major transformation, this is that role.

What You’ll Do

• Own the experience layer across [REDACTED] and every global digital property, defining the customer journeys, interaction models, navigation, and page standards that internal teams and external partners build against
• Lead research and discovery through user interviews, surveys, usability testing, and competitive analysis, translating findings into content structure, user flows, and journey maps that serve real customer needs
• Own and evolve [REDACTED]’s UI Kit as the authoritative basis for delivery, applying the brand identity and visual design direction set by our Creative team to documented components, patterns, and interaction standards that enable scale, consistency, and speed
• Drive continuous improvement by blending qualitative insight with performance data to surface friction, connect design decisions to business outcomes, and sustain a rhythm of evidence-based iteration
• Partner with executive and functional leaders to shape digital priorities, investment, and long-term roadmap, presenting strategy and results in terms that land clearly with non-designers
• Partner closely with Creative, who own brand and visual design, and connect content, web development, operations, and technology around shared goals, so elevated experiences and the capabilities behind them ship together at scale
• Grow the team’s business fluency and craft, while leading relationships with agencies, contractors, and strategic partners supporting experience work

Technologies You’ll Work With

• Analysis: web analytics ([REDACTED] Analytics 4, [REDACTED] Customer Journey Analytics), heat mapping ([REDACTED] Clarity), funnel and A/B test design ([REDACTED] Target), qualitative user research ([REDACTED]), and journey mapping and persona development
• Creation: enterprise content management and authoring ([REDACTED] Experience Manager), digital asset management, and design and prototyping tools ([REDACTED], [REDACTED], [REDACTED] XD) for low- to high-fidelity work, applied through a component-based UI Kit
• Production: cloud publishing and release pipelines, multi-region and localization workflows, indexing and content-freshness management, and content governance tooling
• Optimization: site search and relevance tuning, personalization and experimentation platforms ([REDACTED] Target), accessibility (WCAG) auditing, conversion rate optimization, and the wider marketing technology stack (customer relationship management, customer data platform, email, chat, paid media)

What You’ll Bring

• 10 or more years in user experience or digital experience, including 5 or more years leading teams
• Proven ownership of a large-scale, multi-language corporate website or digital ecosystem
• Demonstrated experience connecting experience and journey work to measurable business outcomes such as conversion and pipeline
• Hands-on fluency with enterprise content management, design and prototyping tools, and web analytics and testing platforms
• Experience building and governing a user interface kit or design system in partnership with a brand or creative team, and driving its adoption across multiple teams
• Ability to influence senior stakeholders without direct authority and to balance competing priorities across a global organization
• Working knowledge of accessibility standards and experience building compliance into delivery rather than auditing after the fact

Bonus Skills

• Experience in enterprise business-to-business technology, software, or security
• Familiarity with the [REDACTED] Experience Cloud ecosystem, particularly Experience Manager and Target
• Prior work with globally distributed teams and multi-region localization
• Practical experience applying artificial intelligence to speed up research synthesis, production, or quality assurance work
• Background in content strategy, information architecture, or service design alongside interface work

#remote

What you'll get

• Unlimited paid time off, 12 paid holidays including 4 global [REDACTED] Days for self-care and 24 paid volunteer hours annually through [REDACTED] Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through [REDACTED], plus paid volunteer time
• [REDACTED]: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on-demand libraries ([REDACTED] Learning, [REDACTED]), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

[REDACTED] is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, [REDACTED] takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, [REDACTED] provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs $296,300—$550,200 USD

Zone 2: Washington, California (excluding San Francisco Bay Area) $271,600—$504,300 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona $246,900—$458,400 USD

Zone 4: All other US locations $214,800—$398,900 USD

[REDACTED] is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Originally posted on [REDACTED]