Director, Design - Conversational Design
About this role
Why [REDACTED]?
At [REDACTED], our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at [REDACTED], where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. [REDACTED] roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Director, Design - Conversational Design, you will lead a team in creating exceptional, human-centered conversational experiences across [REDACTED]’s digital experiences. You will set the strategic direction for conversational design, shaping intuitive, engaging, and seamless interactions that reflect [REDACTED]’s brand and elevate the member experience.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
This position can be based in one of the following [REDACTED] office locations: San Antonio, TX, Charlotte, NC, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL.
Relocation assistance may be available for this position.
What You'll Do
- Serves as a strategic partner by understanding business and technical models, processes, challenges, and performance metrics to ensure conversational design strategies balance member needs with business and stakeholder objectives.
- Sets the strategic direction for conversational design, guiding the creation of human-centered conversational experiences that are intuitive, engaging, seamless, and aligned with [REDACTED]’s brand.
- Champions the value of conversational and human-centered design and fosters a…
Benefits & Perks
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