Director, Conversational AI Agents

Who We Are

Welcome to [REDACTED] — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of [REDACTED], one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, [REDACTED] enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and [REDACTED] offices expected.

The Opportunity

[REDACTED] is seeking a visionary and results-driven Director, Conversational AI Agents leader to support the growth and expansion of our global Conversational AI Agents Practice. This is a pivotal leadership role within our Global AI team, responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of AI technologies for customer experience.

You will be instrumental in building and scaling our expertise in Conversational Agents, desi…