Digital Product Designer III

Job Description

Job Summary

The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.

Essential Functions

• Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization.
• Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.
• Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.
• Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.
• Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.
• Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.
• Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.
• Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.
• Perform any other job related duties as requested.

Education and Experience

• Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required
• Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required
• Experience designing digital experiences for web, mobile, portal, or application-based products required
• Experience in healthcare, insurance, financial services, or other regulated industries preferred

Competencies, Knowledge and Skills

• Proficiency with Microsoft Office products
• Ability to partner with cross-functional product, technology and business teams
• Knowledge of human-centered design, design thinking, and research methodologies
• Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques
• Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts
• Proficiency with Figma and other design, prototyping, or research platforms
• Strong understanding of accessibility, usability, and digital experience best practices
• Ability to synthesize complex information into clear recommendations and actionable insights
• Proficient in defining and using customer experience metrics and analytics to support decision-making
• Strong communication, facilitation, stakeholder management, and presentation skills
• Ability to independently manage competing priorities in a fast-paced environment

Licensure and Certification

None

Working Conditions

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range

$94,100.00 - $164,800.00

[REDACTED] takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary)

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. [REDACTED] reserves the right to amend this job description at any time. [REDACTED] is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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