Digital Designer & Web Support Specialist

[REDACTED] is a global alternative asset manager specializing in private credit, real estate, and hospitality investments. We deliver tailored lending solutions across the property, corporate, and specialty finance sectors, supported by a full suite of corporate advisory services.

In this role, you’ll work closely with [REDACTED]—one of Australia’s fastest‑growing and most reputable mortgage groups.

At [REDACTED], you become a trusted partner to high-performing Australian mortgage brokers. The organization is recognized for its strong operational processes, long-standing broker relationships, and clear career pathways for offshore mortgage professionals.

Position Summary

We are looking for an experienced Digital Designer & Support Specialist to join our Manila-based team.

This role is responsible for creating, maintaining and updating websites for our network of mortgage brokers using our proprietary website platform. You will work closely with brokers and internal stakeholders to bring individual brands to life online, ensuring each website is professional, accurate, visually engaging and aligned with the needs of the broker’s business.

In addition to creating new websites, you will provide ongoing website support, responding to requests from mortgage brokers to update written content, imagery, page layouts and other website elements.

The ideal candidate combines strong web and digital design skills with excellent communication, organisation and customer service. You will be comfortable managing multiple requests, interpreting client feedback and turning sometimes broad or non-technical instructions into polished digital outcomes.

Key Responsibilities

• Design and build websites for mortgage brokers using our proprietary website platform.
• Work within established templates, brand guidelines and design standards while tailoring websites to suit individual broker brands.
• Manage website projects from initial brief through to completion and launch.
• Update and maintain existing broker websites in response to ongoing requests.
• Create, edit and format website content, including written copy, imagery, banners and page layouts.
• Source, select, resize and optimise appropriate imagery for use across websites.
• Create and edit digital design assets using tools such as Adobe Creative Suite, Figma, Canva or similar platforms.
• Review website content for accuracy, consistency, presentation and overall quality.
• Liaise directly with mortgage brokers to understand their requirements and provide guidance on website design and content.
• Translate client requests into practical website updates, including where the client may have limited technical or design knowledge.
• Manage multiple website builds and support requests while meeting agreed turnaround times.
• Conduct quality assurance checks prior to publishing website changes.
• Ensure websites maintain a consistent, professional standard across desktop and mobile devices.
• Work collaboratively with marketing, technology and other internal teams where required.
• Identify opportunities to improve website templates, processes and the overall broker experience.
• Maintain accurate records of website requests, changes and completed work.

Preferred Experience

• Demonstrated experience creating and maintaining professional websites.
• Experience working in a client-facing, customer-facing or stakeholder-facing role.
• Strong experience working with website content, imagery and page layouts.
• Experience using content management systems, website builders or similar digital publishing platforms.
• Practical experience using design tools such as Adobe Creative Suite, Figma, Canva or equivalent.
• Experience managing multiple projects or requests simultaneously.

Highly Regarded

• Experience working with clients or stakeholders within the financial services industry.
• Approximately 5 years’ experience in web design, digital design, website production or a related role.
• Experience within the mortgage broking, lending or broader finance sector.
• Experience supporting a network of businesses, franchisees, advisers or other independently branded clients.
• Experience working within brand guidelines and template-based website systems.

Skills & Capabilities

• Strong visual design skills and a good understanding of layout, typography, imagery and digital design principles.
• Strong capability with digital design and image-editing tools.
• Excellent attention to detail.
• Strong written English and the ability to edit and format website copy effectively.
• Confident verbal and written communication skills.
• Strong customer service mindset and the ability to build positive relationships with clients and stakeholders.
• Ability to understand a client brief and translate it into a high-quality digital outcome.
• Comfortable receiving feedback and making revisions.
• Strong organizational and time-management skills.
• Ability to prioritize competing requests and work to deadlines.
• A proactive approach to problem solving.
• Ability to work independently while contributing effectively as part of a broader team.
• Strong computer literacy and confidence learning proprietary software and new digital tools.