Designer – CX

• 6 month contract
• Craft polished and engaging UI for Retail Technology
• Melbourne based

Join a team that's All Kinds of Useful

At [REDACTED], being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the Role

We're looking for an experienced Senior Experience Designer to join our Digital Team on a 6-month contract, helping shape and improve the end-to-end experience for customers purchasing and using internet services. You'll play a key role in designing seamless digital experiences that drive customer satisfaction, digital adoption and retention. Working closely with Product, Marketing, Analytics and Technology teams, you'll identify customer pain points, uncover opportunities, and create intuitive experiences that make life easier for our customers.

Key Responsibilities:

• Design and deliver exceptional customer experiences across digital channels, communications and assisted service journeys.
• Translate customer research into actionable insights and experience improvements.
• Develop and test multiple solution concepts, balancing customer needs, business goals and technical feasibility.
• Collaborate on product roadmaps and iterative delivery approaches.
• Create and champion scalable design patterns, templates and best practices.
• Craft polished, engaging and accessible user interfaces that bring customer experiences to life, balancing visual excellence with usability, consistency and business objectives.
• Provide experience design direction to cross-functional teams including Business Analysts, UI Designers, Content Specialists and Engineers.
• Advocate for customer needs and drive customer-centred decision-making across the business.

About You

• Proven experience in UX Design, Service Design, Experience Design or a related Human-Centred Design discipline.
• Strong knowledge of design thinking methodologies and user research practices.
• Experience conducting and synthesising moderated and unmoderated customer research.
• Expertise in tools such as Figma, Miro, Asana and Confluence.
• A proven ability to simplify complex problems into clear, customer-friendly solutions.
• Strong UI and interaction design capability, with a portfolio demonstrating polished, customer-centric digital experiences and exceptional attention to detail.
• Excellent communication, stakeholder engagement and facilitation skills.
• The ability to thrive in ambiguity and work autonomously in a fast-paced environment.

[REDACTED] - Where good change happens

At [REDACTED], we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Here's a little about us: [REDACTED]

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

[REDACTED] recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.