Design Strategist DS

Permanent Full Time

We are looking to hire a Design Strategist to join the Digital Customer Experience team at [REDACTED]. This is a permanent, full-time position reporting to the Director, Strategic Initiatives and Innovation.

We are looking for a bright, curious, and creative design strategist to help [REDACTED] enhance the financial, mental, and physical health of Canadians. This is your opportunity to work with researchers, designers, engineers, and other digital specialists to help transform one of Canada's largest, most trusted companies as part of our Business Enablement team.

Based in London or Toronto, Ontario, the Design Strategist works with stakeholders across the organization to grow our understanding of pressing business and customer needs. The successful candidate will work closely with cross-functional business partners, designers, researchers, and technical subject matter experts to chart a clear direction for [REDACTED]'s customer experience ecosystem, bringing our digital vision to life.

What you will do

• Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives

• Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes

• Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision

• Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments

• Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other…