CX Learning Designer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Own the learning experience for a portfolio of products
• Design learning journeys from start to finish, identifying customer learning needs and defining objectives
• Create e-learning modules, webinars, videos, knowledge articles, user guides and product documentation
• Transform complex product information into clear, engaging learning experiences
• Collaborate with Product, Customer Success, Professional Services and subject matter experts
• Apply learning design best practices to create accessible, engaging and effective content
• Use customer feedback, learner engagement data and community insights to improve content
• Explore new tools, technologies and AI-powered approaches to support customer success and product adoption

🎯 Requirements

• Experience designing and creating learning content, training materials or customer education resources
• Understanding of learning design principles
• Ability to turn complex or technical information into clear, accessible and relevant content
• Confidence using e-learning and content authoring tools such as [REDACTED] Rise, Storyline or similar platforms
• Comfort learning new technologies
• Strong communication and collaboration skills
• Experience using feedback, learner insights and data to improve learning content
• Curiosity, adaptability and openness to using AI to improve work

🏖️ Benefits

• Remote working (unless based in Nottingham)
• Flexible arrangements
• Work-life balance
• Support to grow your expertise
• Reasonable adjustments available during the application process

Apply Now