CX Designer

Job Description

As a CX Designer at [REDACTED], you will design product experiences for our customers and internal teams. This role will take ownership of the project's end-to-end process, from discovery through launch and iteration and collaborate with a cross-functional team of product managers, engineers, and business leaders.

Responsibilities

• Collaborate with the product and marketing teams to iteratively improve user experience across our products
• Work with engineers to create specific solutions for tactical business problems identified by Product
• Articulate designs by putting them in the context of business and user goals
• Create designs from wireframing to high-fidelity
• Effectively communicate conceptual ideas, design rationale, and specifics of a user-centric design process
• Participate in regular design reviews - seek out specific feedback on your designs, iterate, and incorporate different feedback
• Optimize information architecture to promote usability, while accommodating technical needs/constraints
• Participate in beta testing and post release product monitoring
• Manage multiple projects, set priorities, and meet deadlines with a sense of urgency

Qualifications

• 8+ years of relevant work experience at software companies designing B2B SaaS products
• Expertise in User Experience and User Interface development (UI/UX). Experience with APIs preferred.
• Deep knowledge and prior experience in user research and usability testing practices
• Ability to create solutions that consider end-to-end user flows and impacts on adjacent experiences
• Experience in responsive design, and application of human-computer interaction principles to application development.
• Strong prototyping skills, and the ability to find the right balance of fidelity vs. speed to reliably convey key concepts.
• Ability to design and document complex business systems and workflows.
• Experience with web content management systems and templating languages
• Experience working in, and facilitating, an agile design and software development process
• Skill in developing specifications and mockups using UX design tools and/or programming in web application languages.
• Compelling portfolio of work over a wide range of creative projects
• Experience in current web technologies, such as JavaScript, AJAX, CSS, and HTML5 is a plus
• Experience working in Github, Zenhub, Figma, hotjar, and craft desired.
• Mobile First Design experience preferred.
• Bachelor's degree in Product Design, Graphic Arts, Human-Machine-Interface or related field

Additional Information

Applicants who reside in the US must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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