CX and Service Design Manager

Management Level

Manager

Job Description & Summary

Kia ora,

Innovate. Build. Reinvent. Make your skills count at [REDACTED].

At [REDACTED], our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology – including AI – bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā Kōrero mo tēnei tūranga / About the role

Are you passionate about understanding people, solving complex problems and designing better experiences?

[REDACTED]'s Customer Transformation team sits at the intersection of strategy, service design and technology. We're looking for a Human-Centred Design Manager in Auckland who can bring creativity, curiosity and strong design expertise to help organisations rethink how they engage with and deliver value to their customers and communities.

This is an opportunity for an experienced designer and problem-solver who enjoys both leading engagements and staying close to hands-on design work. You'll work across a variety of public and private sector clients, tackling complex challenges, turning insights into practical solutions and helping bring meaningful change to life.

You'll collaborate with strategists, designers, technologists and business specialists, drawing on [REDACTED]'s global network while continuing to develop your own expertise and leadership capabilities.

Key Responsibilities:

Lead human-centred design and service design engagements, from initial discovery and research through to…