Customer Operations Product Management – MBA Opportunity

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📋 Description

• Ideate and deliver digital-first experiences integrated into an omnichannel ecosystem
• Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives promoting customer success and business efficiency
• Define opportunities and success measures for identified concepts, partnering with technology teams on development
• Prioritize initiatives and construct business cases to secure funding
• Manage product roadmaps by optimizing customer and business value
• Define solutions and features through Epic- and Capability-level user stories for delivery teams
• Develop strategies and quantify competitive performance of operations and/or markets
• Evaluate the potential impact of changes and report forecasts affecting the industry

🎯 Requirements

• MBA
• Experience in digital product management, including web, virtual assistance, apps, social messaging, asynchronous/synchronous chat, or IVR
• Proficient in translating business strategy and analysis into consumer-facing digital products
• Ability to prepare and present business cases for new products/services
• Demonstrated ability to lead, influence, and persuade others
• Strong interpersonal and communication skills, including oral, written, and presentation skills
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling
• Track record of working cross-functionally to deliver large-scale initiatives
• Solid technical background with understanding of and/or experience in software development and web technologies
• Ability to work in a fast-paced, ambiguous, process-lit environment while focusing on customer experience and business results
• Demonstrated experience with full product life cycle management
• Working knowledge of customer journey mapping techniques
• Proficiency in [REDACTED] Analytics, Jira Align, Scaled Agile Framework, Power BI, and [REDACTED]
• Working knowledge of voice-of-the-customer survey applications such as [REDACTED] and [REDACTED]
• Proficiency in building executive-level presentations in [REDACTED] PowerPoint
• Full U.S. work authorization now and in the future

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